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Skills

  • Payroll and budgeting
  • Operational improvement
  • Bookkeeping
  • Compliance with records retention standards
  • Organization
  • Budgets
  • Enterprise Content Management (ECM)
  • Communications
  • Strategic planning
  • Staff management

Work Experiences

  • Coordinated daily operations of the file room, including schedule management, docketing, and emergency contingency planning during peak workload periods.
  • Assessed and implemented process improvements regarding time-sensitive filings, decreasing delays in the availability of key records for corporate projects by 18%.
  • Was in charge of billing, collection, and reporting for an office that generated over $17 per year.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Automated file tracking systems using Workday, improving document retention accuracy by 59% and reducing manual workload.
  • Effectively managed costs and billing, as well as financial discrepancies, by using system software to organize account information.
  • Assessed process improvements for time-sensitive filings.
  • Achieved process disruptions to operations.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.

Summaries

  • Japanese and German are both conversational.
  • Accomplished in file management and team leadership.
  • Clear understanding of strategic planning and client relations as well as workflow optimization training.
  • File Room Supervisor with 4 years of successful quality assurance and client relations experience.
  • Miscellaneous administrative office management, related regulatory guidelines, and stakeholder engagement certified Scrum Master and File Room Supervisor.
  • Achieved a 45% boost in document retention accuracy.
  • Professional in office management and administration with 11 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Tableau expert with database management experience.
  • Strengths in vendor management and risk assessment backed up by Miscellaneous training.

Accomplishments

  • Implemented a new digital tracking system utilizing Adobe Creative Suite, boosting file retrieval time by 33% and increasing accuracy by 69%.
  • Spearheaded cost-saving initiatives, incl. Renegotiating supplier contracts for file supplies, reducing costs by $8 annually.
  • Reduced retrieval errors across multiple departments by conducting 2 targeted training sessions focusing on file handling and retrieval protocols.
  • Resolved product issue through consumer testing.
  • Collaborated with internal audit to identify and resolve potential discrepancies, preventing potential fines of up to $5 due to mismanaged records.
  • Ensured complete regulatory compliance with HIPAA, SOX, and other pertinent standards, achieving 26% audit pass rate.
  • Resolved a long-standing backlog of file processing, exceeding performance targets by completing 11 files in 6 days.
  • Monitored real-time tracking of archived document requests through Power BI, reducing total file retrieval time by 11 hours per request.
  • Collaborated with IT to initiate a system-wide digitization of physical files, enabling instant access to critical records and reducing total retrieval time by 50%.
  • Maintained comprehensive inventories of stored documents, leading to a 42% reduction in processing delays for client requests.

Affiliations

  • Association for Computing Machinery
  • International Federation of Library Associations and Institutions (IFLA)
  • Data Security and Retention Management Alliance
  • Association of Records Managers and Administrators (ARMA International)
  • Jaycees
  • Information Governance Professionals Group
  • Business Records Management Group (BRMG)
  • Records Management Auditors Association (RMAA)
  • National Association of Professional Organizers (NAPO)
  • Toastmasters

Certifications

  • Apple Certified Associate (ACA)
  • ARMA International Records and Information Management Certification
  • Certified File Management Systems Administrator - method
  • Six Sigma Green Belt Certification - Process Optimization
  • Certified Data Management Professional (CDMP) - Intermediate Level
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • RFID Implementation and Strategic Management Course
  • ServSafe
  • CompTIA A+ Technician

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