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Skills

  • Document digitization expertise
  • Cross-departmental collaboration
  • Business Administration
  • Scheduling
  • Bookkeeping
  • Project organization
  • Presentation design
  • Conflict resolution in team environments
  • Documentation and control
  • Document retrieval systems design

Work Experiences

  • Contributed to decisions impacting department output.
  • Evaluated employee performance and implemented incentives and team-building events to boost morale.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Collaborated with department heads to enforce compliance.
  • Adhered to strict company guidelines.
  • Organized corporate and office conferences for company employees and guests.
  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on vendor management and workflow optimization.
  • Achieved a 25% resolution success rate.
  • Assessed and implemented process improvements regarding time-sensitive filings, decreasing delays in the availability of key records for corporate projects by 18%.
  • Achieved a 80% improvement in inventory accuracy.

Summaries

  • With over 2 years of experience in the Miscellaneous field, I am a well-organized Office Manager.
  • Tableau expert with database management experience.
  • Costs were consistently reduced while profits were increased.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Miscellaneous administrative office management, related regulatory guidelines, and stakeholder engagement certified Scrum Master and File Room Supervisor.
  • File Room Supervisor with 4 years of successful quality assurance and client relations experience.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient File Room Supervisor.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.

Accomplishments

  • Migrated paper files to a cloud-based system using ServiceNow, cutting down on physical storage costs by 10 annually.
  • Analyzed and improved file storage efficiency through better space allocation, reducing unnecessary purchases by 3.
  • Monitored real-time tracking of archived document requests through Power BI, reducing total file retrieval time by 11 hours per request.
  • Assisted in developing and testing disaster recovery plans for the file room, securing full compliance with company’s DR standards.
  • Implemented a new digital tracking system utilizing Adobe Creative Suite, boosting file retrieval time by 33% and increasing accuracy by 69%.
  • Collaborated with IT to initiate a system-wide digitization of physical files, enabling instant access to critical records and reducing total retrieval time by 50%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Standardized a retention schedule for company records, streamlining deletion of outdated files and reducing compliance risks.
  • Migrated a manual file tracking system to a digital format, increasing department productivity by 25% and eliminating daily manual log errors.
  • Reduced retrieval errors across multiple departments by conducting 2 targeted training sessions focusing on file handling and retrieval protocols.

Affiliations

  • American Marketing Association
  • Document Strategy Forum
  • Institute of Certified Records Managers (ICRM)
  • Society of Women Engineers
  • Information Risk and Compliance Group Member
  • Association for Computing Machinery
  • Jaycees
  • Data Storage and Management Forum
  • International Council of Nurses
  • Certified Information Governance Officers' Association (CIGOA)

Certifications

  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)
  • ARMA International Records and Information Management Certification
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR Certified
  • Certified Document Imaging Architect (CDIA+) – Northwind
  • Certified Mail and Distribution Systems Manager (CMDSM)
  • Certified Barcode and Inventory Management Specialist
  • CompTIA A+ Technician

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