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Skills

  • Conflict resolution
  • Housing and lease negotiation
  • Cross-border move coordination
  • Digital documentation management
  • Global compliance with housing regulations
  • Global mobility consulting
  • Time management and prioritization
  • Customer Feedback Integration
  • Marketing
  • Executive travel

Work Experiences

  • Achieved savings in 2021.
  • Conducted training on cultural sensitivity and local business practices for relocated employees, improving workplace integration outcomes by 22%.
  • Consulted on childcare options.
  • Collaborated with HR and talent acquisition teams.
  • Contributed to long-term operational growth.
  • Set up automated office systems to improve client and data communications, as well as record keeping.
  • Advised clients on international tax laws to ensure compliance and reduce relocation-related penalties by $18 in 2017.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Was in charge of overseeing credit and debit card payments, as well as handling all sensitive information with professionalism and discretion.
  • Achieved awards for seamless service delivery.

Summaries

  • Attained Innovation Award recognition for excellence in 2024.
  • Achieved $6 savings for corporate clients.
  • Proven track record of creating profitable travel programs and growing clientele.
  • Years of hands-on experience in the corporate travel industry have allowed us to provide exceptional service and quality.
  • Client-focused Destination Consultant.
  • A true go-getter with exceptional interpersonal skills.
  • Self-starter with unrivaled expertise in team leadership and data analysis.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished Destination Consultant.
  • Achieved 78% increase in repeat business.

Accomplishments

  • Documented and resolved method which led to initiative.
  • Collaborated with destination service providers to bundle essential services, reducing package costs for clients by 21%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Initiated partnerships with key local vendors to ensure efficient and cost-effective moving services across Raleigh.
  • Guided over 17 clients through the relocation process, coordinating housing, schooling, and local services to ensure successful transitions.
  • Created region-specific relocation guides for over 4 international assignments, enhancing employee awareness and satisfaction.
  • Established new client satisfaction metrics, increasing post-relocation positive feedback scores by 33%.
  • Led relocation projects for category, increasing client satisfaction with housing selection by 83%.
  • Advised clients on the best schooling options for children, securing admissions in top-rated international schools.
  • Secured school placements for children in international programs rated among the top 19% in system.

Affiliations

  • Rotary International
  • Worldwide Employee Relocation Council (WERC) – Active member since 2016, engaging in discussions on expatriate support and relocation trends.
  • Urban Land Institute (ULI) – Attended workshops that enhanced knowledge of global property markets to negotiate favorable rental terms for clients.
  • Association for Computing Machinery
  • International Association of Administrative Professionals
  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • Central & Eastern European Schools Association (CEESA) – Assisted families in navigating educational ecosystems in foreign countries.
  • National Leasing Alliance – Collaborated with global counterparts to secure flexible leasing options for expatriate rental agreements.
  • Bilingual Education International Association (BEIA) – Consulted with educators to provide bilingual schooling options for expatriate families.

Certifications

  • Certified Public Accountant
  • Global Mobility Specialist (GMS)
  • ISO 31000 Risk Management Certification – Harbor & Co.
  • Certified Global Relocation Professional (CGRP)
  • Lean Six Sigma Green Belt (LSSGB) in Relocation Project Management
  • Certified Cross-Cultural Consultant (CCCC) 2017
  • Apple Certified Associate (ACA)
  • Salesforce
  • IATA Travel and Tourism Consultant Diploma - 2023
  • Certified Relocation Professional (CRP)

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