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Skills

  • MS Office
  • Supervision
  • Administrative support
  • First Aid/CPR
  • Client loyalty program development
  • Leisure travel
  • Luxury travel itinerary design
  • Business operations
  • Inventory management
  • Security systems

Work Experiences

  • Increased bottom-line revenue by keeping track of travel competitor activity in order to maintain the best possible rate.
  • Achieved a 29% increase in holiday package bookings.
  • Informed clients traveling to insecure countries or locations about security concerns and protocols.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Achieved growth across Columbus.
  • Acted as point of contact for escalated client concerns, resolving 34% of issues within 24 hours and maintaining a 62% satisfaction rate.
  • Achieved savings through targeted route optimization.
  • Achieved 51% growth in repeat business.
  • Kept my program knowledge up to date by doing performance reporting and project management.
  • Used Jira to compile data gathered from various sources.

Summaries

  • Knowledge of Power BI in depth, as well as vendor management and strategic planning abilities.
  • Achieved 16% adherence to international regulations.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Performance reporting Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Ability to recognize procedure issues and integrate metric solutions to achieve initiative.
  • With exceptional customer service, time management, and problem-solving abilities, this Travel Agent is insightful and dedicated.
  • Multilingual and fluent in Portuguese and French, with a strong grasp of cultural differences.
  • Accomplished Lead Travel Consultant skilled in managing all aspects of client-facing travel consultations, contract negotiation, and operational efficiency.
  • Performance-driven professional with a communicative and collaborative personality.

Accomplishments

  • Executed a VIP loyalty program, achieving a 27% growth in repeat business among high-net-worth individuals.
  • Implemented a customized client satisfaction survey system, resulting in a 45% favorable rating for future travel bookings.
  • Managed VIP client portfolio, with a 62% retention rate by delivering exceptional customer service and attention to detail.
  • Developed and implemented a crisis response framework, effectively managing travel disruptions for 18 clients, yielding 38% cost recoveries.
  • Crafted bespoke travel itineraries, capitalizing on luxury market trends, leading to a 78% increase in year-over-year revenue.
  • Generated $6 in upsell revenue by curating personalized travel itineraries, increasing customer satisfaction by 54%.
  • Achieved a 85% increase in revenue by introducing multi-tiered pricing strategies for high-demand travel seasons.
  • Developed a new luxury travel package portfolio, contributing to an overall sales growth of 75% year-over-year.
  • Led a team of consultants to negotiate discounted group travel packages, resulting in a $211,000% budget saving for clients in 2021.
  • Spearheaded team efforts to optimize the use of travel management software, leading to a 42% time reduction in scheduling and booking trips.

Affiliations

  • Member, Association of Corporate Travel Executives (ACTE) - Focused on high-level corporate travel program management and strategies for minimizing travel costs.
  • Participant, Green Travel Certification Workshop - Focused on sustainable travel initiatives and eco-friendly tourism practices.
  • Graduate, Executive Travel Management Program at Lakeside Partners - Advanced education in coordinating complex corporate travel itineraries and logistics.
  • Graduate, metric-Based Travel Consultant Training Program - Focused on destination-specific expertise for creating tailored travel experiences.
  • Member, European Tourism Association (ETOA) - Involved in advocacy and policy debates regarding tourism impacts across Europe.
  • Affiliate, the Midwest Corporate Travel Managers Association - Attended seminars on reducing travel expenditure and improving compliance in corporate travel policies.
  • Recognition as Consultant of the Year by Ironclad Systems for exceptional customer retention and service delivery.
  • Graduate, Denver Language Immersion Program in Mandarin – Developed multilingual communication skills essential for international client service.
  • Volunteer, Denver Tourism Board - Worked with local governments to promote cultural and sustainable tourism projects.
  • Member, Society for Incentive Travel Excellence (SITE) - Participated in educational programs focused on incentive travel planning and motivational event organization.

Certifications

  • CompTIA Network+
  • Certified Travel Associate (CTA) by The Travel Institute
  • Certified Travel Management Company (CTMC) by GBTA
  • Global Travel Professional (GTP) Certification by GBTA
  • IATA Dangerous Goods Regulations (DGR) Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Amadeus GDS Certification
  • Destination Management Certified Professional (DMCP) by Destination Management Association
  • Sabre GDS Certification
  • SHRM Certified Professional (SHRM-CP)

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