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Skills

  • Food tray carrying
  • Creating and running merchandising programs
  • Conflict resolution
  • Cash handling expert
  • Team leadership and development
  • Item promotion
  • Presentation skills
  • Safe food handling
  • Order accuracy
  • French fluency

Work Experiences

  • Unloading trailers, receiving merchandise, verifying orders, and breaking down produce loads were all things I did.
  • Returned to the store with empty carts in hand.
  • All products were received, inspected, and logged for shipment accuracy, temperature, and quality.
  • Cleaned the meat aisles, storage areas, and work areas following all health and safety guidelines.
  • Organized and managed food service training for employees to learn about strategic planning, data analysis, and project management.
  • Baked breads, cookies, and other bakery items after proofing the dough.
  • Was in charge of emptying and maintaining the trash cans and the outdoor dumpster area.
  • Described menu items, special offerings, and wine pairings that were appropriate.
  • Assisted the team in meeting sales, stock loss, labor objectives, and margin goals to increase profitability.
  • Memorized restaurant wine stock and appropriate entree pairings, resulting in $15 in daily wine sales.

Summaries

  • Ready to take on new challenges with a role in the procedure industry.
  • Developed a rapport with management and staff by providing excellent service and engaging in personal interactions.
  • Restaurant General Manager is a focused Restaurant General Manager who excels at multitasking and providing prompt and courteous service to all customers.
  • Exceptional at overcoming obstacles and streamlining processes.
  • Through top management skills and business acumen, a talented bar management professional can maximize team performance and bar sales.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • Problem-solver who can solve any problem quickly and effectively.
  • Fast learner with exceptional interpersonal and communication skills, exceptional multitasking ability, excellent problem-solving techniques, and a keen eye for detail.
  • Chef de cuisine with experience in mixology, beer, liquor, and wine, as well as a strong background in team leadership and business decision-making.
  • Work as a grocery store cashier with a marketing background and a passion for providing excellent customer service.

Accomplishments

  • Consistently received a 100% rate of customer satisfaction.
  • Consistently held the position of best performing store in the region.
  • Established partnerships with local businesses for cross-promotion, contributing to a boost in weekday lunch traffic by 73% over the previous quarter.
  • Developed promotional campaigns for local holidays, driving foot traffic and increasing table bookings by 53% during system.
  • Collaborated with executive chef on seasonal menu revamps, which resulted in an 55% increase in customer retention and repeat visits during 9 months.
  • Negotiated 16 worth of private party bookings, optimizing slow business days and elevating weekday revenue by 23%.
  • Recognized for outstanding customer service.
  • Developed and launched a customer loyalty program that increased return visits by 26% and average spend per customer by 12% within 17 months.
  • Boosted profitability of signature cocktails and beverages through targeted menu placement and server upsell training, increasing sales by 21% during program.
  • Oversaw store renovation and expansion project, which increased revenue by 14%.

Affiliations

  • International Council on Hotel, Restaurant, and Institutional Education (ICHRIE)
  • International Foodservice Distributors Association (IFDA)
  • International Council of Nurses
  • Foodservice Consultants Society International (FCSI)
  • Association for Computing Machinery
  • Freemason
  • Hospitality Financial and Technology Professionals (HFTP)
  • Association for Supply Chain Management (APICS)
  • Multi-Unit Foodservice Operators Conference (MUFSO) Attendee
  • National Association of Social Workers

Certifications

  • Certified Bar Manager (CBM) – Beverage and Alcohol Management Beacon Labs
  • Certificate in Operational Excellence (COE) for Service Industry Leaders
  • Certified Customer Service Manager (CCSM) Brightline, 2017
  • SafeServ Certified: Scrum Master
  • Salesforce
  • SafeServ Certified: Food Handler
  • Hospitality Operations Manager Certification (HOMC)
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)

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