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Skills

  • Order accuracy
  • Cake decorating skills
  • Market trend analysis
  • Upselling techniques
  • Managing changing priorities
  • Employee training
  • Budgets
  • Event planning and coordination
  • Cleanliness
  • Cash handling expert

Work Experiences

  • Created sales and profit margin plans, kept margins in check, and set turnover goals.
  • Limited portion sizes and used garnishes to keep food costs down.
  • Devised and implemented a strategy to address cost-cutting concerns.
  • I'm an expert baker of artisan breads and pastries.
  • Created and maintained a pleasant working environment.
  • Gave out product samples, answered questions, and assisted customers in finding what they needed.
  • All products were received, inspected, and logged for shipment accuracy, temperature, and quality.
  • Bussed, cleaned, and set 5 tables to ensure quick turnover and increase the number of covers every 6 months.
  • Provided excellent service by creating a warm and welcoming environment.
  • Keep meat products at the proper temperature and humidity.

Summaries

  • Grocery Store Clerk was responsible for keeping the store clean, safe, and well-organized in order to appeal to customers.
  • Looking for a position as a Grocery Store Manager with a dynamic, customer-focused team.
  • Leader who inspires others and solves problems.
  • Restaurant General Manager is a multi-talented Restaurant General Manager who is consistently rewarded for planning and operational improvements.
  • Bartender with the ability to turn operations into profitable businesses.
  • Restaurant General Manager with 12 years of successful vendor management and quality assurance experience.
  • Work as a grocery store cashier with a marketing background and a passion for providing excellent customer service.
  • Commitment to the highest food safety standards as well as excellent customer service.
  • Experienced bartender with a track record of success in all aspects of restaurant management.
  • 9 years of experience in the field, with a strong desire to see the company succeed.

Accomplishments

  • Consistently held the position of best performing store in the region.
  • Recognized for standard.
  • Led front and back-of-house teams through a comprehensive sanitation overhaul, achieving a passing score with program% on subsequent health inspections.
  • Resolved product issue through consumer testing.
  • Led a team of 3 staff to implement new dining room protocols that reduced table turnover time by 77%, increasing daily revenue.
  • Negotiated 16 worth of private party bookings, optimizing slow business days and elevating weekday revenue by 23%.
  • Coordinated private dining events for corporate clients, generating over $5 in additional revenue during traditionally slow seasons.
  • Developed and launched a customer loyalty program that increased return visits by 26% and average spend per customer by 12% within 17 months.
  • Launched an eco-friendly initiative by updating restaurant practices, reducing utility costs by 28% and improving brand perception in the community.
  • Established partnerships with local businesses for cross-promotion, contributing to a boost in weekday lunch traffic by 73% over the previous quarter.

Affiliations

  • Lions Club
  • Restaurant Facility Management Association (RFMA)
  • International Council on Hotel, Restaurant, and Institutional Education (ICHRIE)
  • Certified Foodservice Professional (CFSP) from North American Association of Food Equipment Manufacturers
  • Association of Information Technology Professionals
  • American Marketing Association
  • Culinary Tourism and Hospitality Association
  • Foodservice Consultants Society International (FCSI)
  • Hospitality Sales and Marketing Association International (HSMAI)
  • National Registry of Food Safety Professionals (NRFSP) Certification

Certifications

  • Certified Bar Manager (CBM) – Beverage and Alcohol Management Beacon Labs
  • Project Management Professional (PMP)
  • POS System Certification HubSpot – Mastery in POS management 2023
  • Certified Public Accountant (CPA)
  • HR Certification – specifically addressing Restaurant and Hospitality HR practices
  • Food Safety Protection Manager Certification (FSPM) by program – 2024
  • Apple Certified Associate (ACA)
  • Certificate in Restaurant Revenue Management by eCornell
  • Leadership and Management for Service Industries Certificate by framework
  • Microsoft Certified Systems Engineer (MCSE)

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