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Skills

  • Oral and written communication
  • Forecasting abilities
  • National accounts
  • Data-driven decision making
  • Sale expertise
  • Strategic planning
  • Converting leads
  • Sales expertise
  • Scripting expertise
  • Business development and planning

Work Experiences

  • Collaborated closely with Internet Sales Manager to define company objectives and communicate them to account holders.
  • Sought advice.
  • Helped customers sign up for store loyalty programs and explained the benefits in detail.
  • Invented
  • Formed 8 account teams and coordinated all team activities with the goal of increasing sales by 3% while lowering costs by 13%.
  • Increased sales by 8% by providing purchase advice and promoting additional products.
  • Guided
  • Kept my knowledge of store sales, payment policies, and security standards up to date.
  • Found potential customers by using lead generation techniques and making an average of 11 cold calls per day.
  • Maintained a thorough understanding of the competitors' mission, offerings, and presence in the territory I was assigned to.

Summaries

  • Retail professional with strong sales, customer service, and interpersonal skills.
  • Stakeholder relationships are successfully developed and deepened.
  • Dedicated to providing excellent customer service.
  • Innovative Internet Sales Manager with standard sales experience spanning 13 years.
  • Ready to take on a dynamic new role at Brightline with 8 years of experience and a forward-thinking mindset.
  • Internet Sales Manager who thinks strategically and has 14 years of experience cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Focused on customer service
  • Bilingual and efficient at generating repeat business.
  • In the program market, tenacious sales leader with a resilient and resourceful approach to obtaining and serving customers.
  • Visionary leader with a track record of successfully aligning organizational business goals with high-quality work.

Accomplishments

  • Achieved Scrum Master in Asana and used it to implement a new CRM system that improved customer follow-ups and sales performance.
  • Managed online sales pipeline and exceeded monthly sales targets by an average of 16% for three years, driving consistent revenue growth.
  • Earned Top Performer for top online sales growth in 2015 by surpassing quarterly revenue goals of $14 with a 16% year-over-year performance boost.
  • Successfully managed the digital advertising budget, achieving a 60% return on ad spend for social media and pay-per-click campaigns.
  • Leveraged customer insights and feedback to revamp online user experience, resulting in a 69% improvement in customer satisfaction scores.
  • Conducted competitor analysis to help refine pricing strategies, resulting in 29% increase in customer acquisition across key product ranges.
  • Resolved product issue through consumer testing.
  • Collaborated with internal teams to integrate cross-channel sales strategies, resulting in a 29% increase in total online orders over one year.
  • Training: Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
  • Monitored and aligned online sales efforts with emerging industry trends, increasing the company's competitive edge by achieving flexibility in adapting to market shifts.

Affiliations

  • Professional Member of the National Online Sales Association (NOSA)
  • Associated with the Business Marketing Association (BMA)
  • Affiliate, Search Engine Marketing Professionals Organization (SEMPO)
  • Member, Social Media Marketing Certification Program Salesforce
  • Google Analytics Qualified Individual Certification
  • Member, Interactive Advertising Bureau (IAB) Digital Marketing Certification Program
  • Association of Information Technology Professionals
  • Affiliate, International Institute of Digital Marketing (IIDM)
  • Member, Local Chamber of Commerce Business Development Committee
  • Advisory Board Member at eCommerce Innovation Council in 2024

Certifications

  • Hootsuite Social Media Marketing Certification
  • Google Mobile Sites Certification
  • Certified Email and Newsletter Strategist by Email Mastery Institute
  • Certified Customer Experience Professional (CCXP) by CXPA
  • Certified Advanced Google Shopping Ads Specialist by Beacon Labs
  • Inbound Sales Certification from HubSpot Academy
  • Google Certified Professional Cloud Architect
  • The Negotiation Certification Program by Ironclad Systems
  • ECommerce Marketing Mastery Certification by Northwind
  • Cisco Certified Network Associate (CCNA)

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