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Skills

  • Database administration
  • Vendor relationship management
  • Client satisfaction resolution
  • Initiative equipment
  • Data Management
  • Relationship development
  • Client relationship management (initiative)
  • Customer service excellence
  • Staff management
  • Business Administration

Work Experiences

  • Coordinated front-desk operations.
  • Coordinated travel arrangements for senior leadership, ensuring all itineraries were thoroughly vetted and aligned with necessary business needs.
  • Achieved a 85% satisfaction rate.
  • Organized corporate and office conferences for company employees and guests.
  • Intervened between Receptionist Coordinators during arguments and diffused tense situations using stakeholder engagement and risk assessment.
  • Administered payroll management for part-time receptionists, ensuring timely and accurate payments within two years.
  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.
  • Assisted in organizing quarterly team-building events.
  • Assisted with onboarding new employees.
  • Awarded in 2023.

Summaries

  • Accomplished at responding to client concerns.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Clear understanding of stakeholder engagement and strategic planning as well as vendor management training.
  • Adaptable person with process improvement and strategic planning abilities.
  • Achieved a 36% increase in service uptake.
  • Accomplished at responding to client concerns and escalations, resolving over 17 issues per week with fewer than 78% requiring managerial intervention.
  • With over 9 years of experience in the Miscellaneous field, I am a well-organized Office Manager.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Reduced the office supply burn rate by 45% through careful monitoring and introducing controls to prevent waste or over-ordering.
  • Handled complex customer and vendor inquiries, with a complaint resolution rate of over 17%, enhancing overall business reputation.
  • Developed and proofread professional emails and correspondences, maintaining a high standard of written communication for customer and leadership interactions.
  • Generated real-time tracking reports on office traffic and client utilization patterns, enabling management to boost operational efficiency by 59%.
  • Developed call routing system enhancements, leading to a 49% reduction in abandoned calls and increased customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved the orientation process by integrating video training modules, reducing onboarding time by 17% and increasing new hire retention by 21%.
  • Utilized strong written and verbal communication skills to resolve customer issues and maintain high service quality across multiple departments.
  • Facilitated the transition to digital appointment management, reducing no-show rates by 48% and increasing appointment adherence.
  • Reduced the time needed for contract processing by 69% by automating and digitizing approval workflows in ServiceNow.

Affiliations

  • IAAP Certification for Microsoft Office Specialist (MOS)
  • Association for Talent Development (ATD)
  • International Council of Nurses
  • Office Dynamics International - Office Management Group
  • National Receptionists Association (NRA)
  • Society for Human Resource Management (SHRM)
  • International Facility Management Association (IFMA)
  • Local Business Women’s Council (LBWC) - Administrative Division
  • Jaycees
  • National Association of Social Workers

Certifications

  • CPR and First Aid Certification - framework - 2019
  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • Stress and Time Management Certification – framework, 2017
  • First Aid/CPR Certified
  • Certified Administrative Professional (CAP) – IAAP
  • ServSafe
  • Fundamentals of Receptionist Management Certification – program
  • Executive Assistant Certification Program (EACP) – system, 2017

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