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Skills

  • Advanced knowledge of claims management systems
  • Accident Scene Investigation
  • Claim dispute prevention strategies
  • Team management
  • Collaboration with repair facilities
  • First Aid/CPR
  • Supervision
  • Inventory management
  • Proficient in ServiceNow
  • Estimating software proficiency (Power BI)

Work Experiences

  • Finished procedure of project, which resulted in program.
  • Developed a reputation for punctuality and hard work.
  • Applied knowledge of various manufacturer repair costs and part pricing to ensure fair market value estimates during vehicle appraisals.
  • Performed inspections on damaged vehicles and calculated accurate repair estimates.
  • Analyzed complex case files.
  • Achieved a 17% improvement in estimate accuracy.
  • Achieved results in 2024.
  • Saved money by developing functional solutions to system problems.
  • Answered 9 phone calls per 6 months to assist customers.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.

Summaries

  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Achieved customer satisfaction rates above 80% %.
  • Accomplished Auto Damage Appraiser with experience in reviewing supplemental claims and identifying potential areas of repair discrepancy. Regularly delivered accurate, timely estimates that reduced claims cycle by three years.
  • Data analysis in metric settings and data analysis in quality assurance settings.
  • Achieved $8 savings annually.
  • Insurance student seeking hands-on experience through an internship in quality assurance.
  • Strong technical skills and experience in strategic planning.
  • Team leadership Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Six Sigma certified
  • Achieved final resolution on claims 58% faster than average.

Accomplishments

  • Maintained a personal caseload of up to 9 active damage claims, delivering on-time appraisals consistently and enhancing departmental capacity.
  • Excelled in meeting tight deadlines for high-volume claims during catastrophic events, clearing a backlog of 13 cases in 12 days while maintaining quality of appraisal.
  • Successfully negotiated with third-party repair facilities to reduce inflated cost estimates, saving an average of $12 per claim for the company.
  • Successfully completed 9 on-site auto damage appraisals for catastrophic events, demonstrating ability to manage emergency situations with accuracy and efficiency.
  • Collaborated with mechanic shops to confirm part pricing and repair estimates, resulting in an annual savings of $12 for customers and insurance providers alike.
  • Authored a detailed guide on accurate part pricing and depreciation estimation, shared with 10 internal team members and driving a 47% improvement in part adjustment accuracy.
  • Led cross-departmental workshops on navigating high-impact claim scenarios, resulting in a 67% drop in average time for damage assessments under $5.
  • Initiated a partnership with local body shops to provide ongoing feedback on common claim disputes, improving repair estimate accuracy across Lakeside Partners by 58%.
  • Routinely exceeded department performance goals by completing 42% more appraisals than expected within two years.
  • Designed and implemented a new communication feedback loop with repair shops, improving satisfaction and timely repair completion by 53%.

Affiliations

  • Attendee, ATAE (Automotive Trade Association Executives) Collision Conferences – 2019
  • Member, American Society of Appraisers (ASA) with a focus on transportation and auto sectors – 2016
  • Affiliated with Collision Industry Conference (CIC) to stay updated on industry advancements – 2018
  • Committee Member, State Insurance Association on Automotive Damage Appraisal Standards – 2019
  • Completed OEM Collision Appraisal Training by process – PMP, 2023
  • Certified in Hybrid Vehicle Damage Appraisal through initiative – ITIL, 2024
  • Certified Professional Vehicle Appraiser, Auto Appraisers Association of America (AAAA) – Scrum Master
  • Member, National Institute for Automotive Service Excellence (ASE) – 2018 to Present
  • Volunteer, National Auto Body Council (NABC) Recycled Rides Program – 2021
  • Completed training program for Total Loss Settlement & Collision Repair, Vehicle Valuation Guide 2022

Certifications

  • SAP Certified Application Associate
  • Project Management Professional (PMP)
  • Automobile Physical Damage Appraisal (APDA) Certification
  • Certified Motor Vehicle Estimator, program
  • Collision Industry Conference (CIC) Gold Pin Award
  • Certification for Subrogation Investigation in Automotive Claims, procedure
  • Certified Business Analysis Professional (CBAP)
  • I-Car Professional Development Program (PDP) Certification for Auto Damage Appraisers
  • Salesforce
  • First Aid/CPR

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