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Skills

  • Framework equipment
  • Customer satisfaction improvement
  • Regulatory compliance
  • Closing high-value sales deals
  • Digital and in-person sales strategies
  • Handling complex contracts
  • Customer service
  • Problem resolution
  • Supervision
  • Outbound and inbound calls

Work Experiences

  • Closed complex contracts for Jira.
  • Achieved this over 6 months.
  • Achieved a 43% improvement in team performance.
  • Achieved sales growth through strategic upselling.
  • Transported SAP to one year customer locations.
  • Achieved 25% repeat business.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 43% increase in customer spend per transaction.
  • Achieved a 19% increase in customer spend per transaction by actively promoting complementary product offerings.
  • Achieved a closing rate of 63%.

Summaries

  • Commissioned Sales Associate is a multi-talented Commissioned Sales Associate who is consistently rewarded for planning and operational improvements.
  • Achieved results within 6 months.
  • Having the ability to build rapport with each customer.
  • Telemarketer with a strong desire to provide excellent customer service.
  • Achieved success in the competitive Miscellaneous market.
  • Achieved a 17% improvement in loyalty metrics.
  • Achieved an average increase of 73% in sales.
  • Within Miscellaneous, senior Commissioned Sales Associate and outstanding performer in process improvement and project management.
  • Pleasant, punctual, dependable, and computer literate.
  • Commissioned Sales Associate with 15 years of successful stakeholder engagement and project management experience.

Accomplishments

  • Increased win rates by 18% through competitive analysis and teamwork within cross-functional product development initiatives.
  • Led a customer retention initiative that increased loyalty program enrollments by 60% and reduced churn by 37% over 6 months.
  • Collaborated with marketing and product development teams to launch new Tableau, leading to a revenue increase of 38% in the first 6 months.
  • Leveraged social media channels and paid advertisements to drive brand awareness, resulting in a sales uplift of $7 in targeted regions.
  • Facilitated ongoing communication with product and project management teams, which reduced product return rates by 81% through better client alignment.
  • Implemented feedback-driven customer service enhancements that raised product satisfaction scores by 23% in 2024.
  • Enhanced relationship management strategies with key accounts, resulting in a 49% growth in repeat customer sales.
  • Effectively marketed QuickBooks through targeted email campaigns, increasing online sales conversions by 55% in the past year.
  • Optimized sales processes using QuickBooks, which led to a time-saving of 75% on routine administrative tasks and improved follow-up efficiency.
  • Successfully identified and capitalized on seasonal sales trends, contributing to a 21% increase in Q4 revenue for 2015.

Affiliations

  • eCommerce Professionals Association
  • Sales and Marketing Executives International (SMEI)
  • Project Management Institute
  • Jaycees
  • Association of Information Technology Professionals
  • Cold Outreach Specialist Certification – Cedar Works
  • Freemason
  • National Association of Sales Professionals (NASP)
  • Certified Shopper Marketing Specialist – standard
  • Certified Professional Sales Person (CPSP) method

Certifications

  • Google Analytics Certification
  • Customer Success Manager Certification by SuccessHACKER
  • Professional in Business Development (PBD) by Strategic Account Management Association (SAMA)
  • CompTIA A+ Technician
  • Salesforce Administrator Certification
  • Professional Certified Marketer (PCM) by American Marketing Association (AMA)
  • First Aid/CPR Certified
  • Certified Negotiation Expert (CNE) by process Negotiation Institute
  • CompTIA Security+
  • Certified Strategy and Business Planning Professional by The KPI Institute

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