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Skills

  • Stakeholder relationship management
  • Multilingual communication French
  • Business operations
  • Community Engagement Initiatives
  • First Aid/CPR
  • Business Administration
  • Conflict resolution
  • MS Office
  • Project organization
  • Problem resolution

Work Experiences

  • Created process and initiative reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Achieved growth within 6 months.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Welcomed new members and established and updated memberships in Summit Group procedure programs.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Taught League Managers and League Managers effective customer service techniques, resulting in a 14% increase in client satisfaction.

Summaries

  • Optimize long-term success by effectively balancing targets with resources.
  • Within Miscellaneous, senior League Manager and outstanding performer in workflow optimization and performance reporting.
  • Bringing 10 years of industry experience to Lakeside Partners, and ready to take on a challenging, growth-oriented role.
  • Dedicated to providing high-quality services and products.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strengths in client relations and workflow optimization backed up by Miscellaneous training.
  • Proactive League Manager uses determination and attention to detail to produce high-quality performance reporting work.
  • Develop strategic business partnerships and relationships.
  • League Manager with 2 years of successful quality assurance and vendor management experience.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.

Accomplishments

  • Crafted and deployed a marketing campaign that resulted in an increase of ticket sales by 21%.
  • Reduced time to resolve disputes between teams by 64% through the implementation of a dedicated conflict mediation panel.
  • Resolved product issue through consumer testing.
  • Led workshops on sports safety and injury prevention, resulting in an injury rate reduction of 82% compared to previous seasons.
  • Played an instrumental role in shaping the league's response to regulatory changes, enabling full compliance with initiative ahead of metric.
  • Designed and implemented enhanced performance tracking systems using ServiceNow, drastically improving data-driven decision making for coaches.
  • Documented and resolved category which led to method.
  • Managed the addition of 2 new teams to the league, contributing to an 77% increase in total league revenues.
  • Led the development and implementation of league-wide succession planning initiatives, improving long-term leadership continuity for 47% of key roles.
  • Implemented a cross-league mentorship program to train and develop future coaches, improving succession planning for leadership roles by 68%.

Affiliations

  • American Medical Informatics Association
  • Association of Professional Event Managers (APEM)
  • Sports Event Marketing Association (SEMA)
  • National Interscholastic Athletic Administrators Association (NIAAA)
  • North American Society for Sport Management (NASSM)
  • American Youth Soccer Organization (AYSO)
  • Sports Lawyers Association
  • International Sports Education Association (ISEA)
  • National Sports Marketing Network (NSMN)
  • National Association of Basketball Coaches (NABC)

Certifications

  • League Web/App Design Certification – HubSpot Bootcamp
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Certified Social Media Strategist for Sports – program
  • Inclusive Sports Certification – National Center on Health, Physical Activity, and Disability (NCHPAD)
  • Certified Sports Recruitment Specialist (CSRS) – Beacon Labs
  • Certified Public Accountant
  • Multilingual Proficiency Certification Mandarin – Vantage
  • Certified Sports Medicine Trainer (CSMT) – Beacon Labs
  • Certified Sports Event Executive (CSEE) – 2017

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