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Skills

  • Strategic Account Management
  • Deal structuring for financing and warranties
  • Problem resolution
  • Cold Calling and Prospecting
  • Process improvement
  • Sales Forecasting and Trend Analysis
  • Operational improvement
  • Conflict resolution and problem-solving
  • Referral program implementation
  • Supervision

Work Experiences

  • Adopted data insights to identify top-performing models.
  • Helped customers by answering their questions and completing their requests.
  • Increased the team's revenue by over $14 in sales.
  • Achieved 17% revenue growth in the new location.
  • Acted as a key point of contact between the dealership, service department, and customers during major high-value purchases.
  • Attracted 6 new customers.
  • Helped customers sign up for store loyalty programs and explained the benefits in detail.
  • Kept my knowledge of store sales, payment policies, and security standards up to date.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Achieved corresponding sales uplift.

Summaries

  • Achieved a 71% improvement in overall team success.
  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
  • Built long-term customer relationships.
  • Adept at creating compelling vehicle listings for online platforms such as initiative, driving a 67% increase in online vehicle views and dealership visits.
  • Clear understanding of stakeholder engagement and quality assurance as well as vendor management training.
  • Achieved 81% increase over 8 consecutive months.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Costs were consistently reduced while profits were increased.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • With extensive customer service and sales experience, this Sales Associate is highly motivated.

Accomplishments

  • Successfully managed high-end clientele relationships, closing over $14 in luxury vehicle sales, contributing significantly to dealership’s high-profit margin vehicle segment growth.
  • Pioneered a referral program that increased customer referrals by 31% and generated $4 in additional sales in 2015.
  • Developed and implemented a customer loyalty program that improved repeat business by 34% within 6 months.
  • Resolved product issue through consumer testing.
  • Exceeded monthly sales targets by 65% through consultative selling techniques and tailored upselling of certified pre-owned vehicles.
  • Provided tailored financing solutions that matched each customer's needs, leading to a 64% approval rate and driving significant sales growth.
  • Collaborated with service department to resolve technical issues for buyers, resulting in a 49% reduction in post-sale complaints.
  • Utilized detailed vehicle inventory analysis to improve vehicle stocking decisions, reducing time to sale by 14 days on average.
  • Developed key performance indicators (KPIs) for dealership’s sales team, driving a monthly increase in sales efficiency by 65%.
  • Improved delivery efficiency by reducing average car delivery time to under 10 hours post-sale, enhancing customer satisfaction and reviews.

Affiliations

  • Project Management Institute
  • American Medical Informatics Association
  • Master Certified Sales Consultant
  • Society of Women Engineers
  • Automotive Service Excellence (ASE) Training
  • Rotary International
  • National Automobile Dealers Association (NADA)
  • American Financial Services Association (AFSA) Member
  • Store Sales Manager Certification
  • National Association of Social Workers

Certifications

  • ServSafe
  • Project Management Professional (PMP)
  • Apple Certified Associate (ACA)
  • Certified Pre-Delivery Inspection Technician (PDI)
  • Sales and Leasing Consultant Certification – Honda Certification Program
  • Dealership Sales and Marketing Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Social Media Automotive Marketer – Summit Group
  • SHRM Certified Professional (SHRM-CP)
  • Automotive Compliance Certification - Vantage

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