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Skills

  • Relationship development
  • Automotive sales logistics
  • Automotive dealership management
  • Performance-driven team leadership
  • Handling financial audits
  • Process equipment
  • Cross-departmental collaboration
  • Contract negotiation
  • First Aid/CPR
  • Cost-saving initiatives

Work Experiences

  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
  • Achieved 9 downloads.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Achieved recognition as a top-rated dealership in Austin by creating high-impact customer relations programs that increased repeat business to 30%.
  • Created a task schedule for Automotive General Managers based on their individual strengths and knowledge of process improvement.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Achieved Outstanding Service Award for top-performing dealership in Austin after surpassing sales targets for 2020 by 81%.
  • Aligned with new regulatory standards.
  • Increased sales by 10% by providing purchase advice and promoting additional products.
  • Achieved leadership within 18 months.

Summaries

  • Willing to put strategic planning knowledge to work for a well-established company in the Miscellaneous sector.
  • Within Miscellaneous, senior Automotive General Manager and outstanding performer in risk assessment and client relations.
  • Automotive General Manager keen on streamlining operations and reducing overhead costs through contract renegotiations and workflow enhancements, saving 9 annually.
  • Achieved Excellence Award for customer satisfaction.
  • Professional with project management and stakeholder engagement abilities who is dependable and attentive.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.

Accomplishments

  • Successfully managed a fleet of over 10 vehicles, resulting in 9 in annual savings through proactive maintenance and lifecycle management.
  • Partnered with local businesses and organizations for event sponsorships, driving community engagement and increasing dealership visibility by 24% points.
  • Increased accessory sales by 30% year-over-year through targeted upselling training and customer awareness campaigns.
  • Led dealership to exceed its annual revenue target by 84% through consistent goal alignment and performance monitoring.
  • Implemented a streamlined inventory management system that reduced vehicle holding costs by 41% and improved turnover by 17 days on average.
  • Reduced operational costs by 14 through process reengineering in service and parts departments without affecting quality or customer service.
  • Developed a robust customer loyalty program which led to a 74% increase in repeat business and improved customer retention by 30% points.
  • Improved customer satisfaction ratings by 32% by implementing baseline standards for service delivery and follow-up communications using QuickBooks.
  • Led a team that successfully reduced a months-long backlog of service orders by 27%, minimizing customer wait times and increasing throughput.
  • Renegotiated supplier contracts, achieving an annual savings of 2 while improving product delivery times by 84% hours.

Affiliations

  • Freemason
  • American Marketing Association
  • Toastmasters
  • American Truck Dealers (ATD), a division of NADA
  • Automotive Sales & Leasing Specialization from process Certification Program
  • Certified Public Accountant (CPA) with automotive industry specialization
  • International Society of Fleet Vehicle Remanufacturers (ISFVR)
  • Vehicle Remarketing Association (VRA) membership
  • National Independent Automobile Dealers Association (NIADA)
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Automotive Service Excellence Master Technician (ASE Master)
  • Certified Public Accountant (CPA)
  • Certified Automotive Service Advisor (CASA)
  • Certified Automotive Internet Sales Manager
  • Advanced Leadership Program for Dealership Managers
  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • Automotive Dealership Institute (ADI) Automotive Management Certification
  • Certified Automotive Compliance Professional (CACP)
  • Certified Professional Automotive Manager (CPAM)

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