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Skills

  • Conflict resolution
  • Ground transportation partnerships
  • Project organization
  • Client Satisfaction Improvement
  • Marketing
  • Fraud detection in travel expenses
  • Contract management for travel services
  • Global travel coordination
  • Process improvement
  • Team management

Work Experiences

  • Accommodated executive travel changes.
  • Consulted regularly with C-suite executives to refine travel policies, creating solutions that brought a $6 improvement in budget utilization.
  • Asked open-ended questions to better understand client needs and determine the best international travel offerings.
  • Achieved a 37% decrease in expenses.
  • Transported ServiceNow to several months customer locations.
  • Achieved a 71% improvement in client retention rate.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Created comprehensive travel orientation materials, improving traveler readiness and reducing trip errors for new employees by 27%.
  • Looked for industry trends on social media and through online sources.
  • Automated frequently used booking procedures.

Summaries

  • Astute Traveling Manager.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Coordinated complex international itineraries.
  • Client-focused Traveling Manager with strong expertise in risk management, responsible for travel safety protocols that have significantly reduced incidents by 73%.
  • Adept in coordinating international travel logistics.
  • Astute Traveling Manager who thrives in fast-paced environments, consistently reducing overall travel delays through the use of up-to-date tech solutions like ServiceNow.
  • Customer-focused Traveling Manager.
  • Travel sales expert with strong administrative skills and previous experience working for reputable agencies.
  • Better met corporate needs.
  • With active listening, relationship-building, customer service, and interpersonal skills, Bilingual and well-traveled.

Accomplishments

  • Negotiated corporate contracts with airlines, hotels, and car rental agencies, delivering savings of 17% yearly.
  • Partnered with Executive Leadership to create travel best practice guidelines, leading to improved compliance across 63% of departments.
  • Directed travel support for international VIP executives, including private jet logistics and tailored experiences across 3 destinations.
  • Resolved product issue through consumer testing.
  • Documented and resolved method which led to framework.
  • Streamlined international travel processes, resulting in a 74% reduction in trip approval time.
  • Lead the adoption of a mobile travel management platform Tableau, resulting in a 68% increase in employee compliance with company policies.
  • Led cross-functional project to integrate travel management software with expense reporting tools Adobe Creative Suite, improving reporting accuracy by 67%.
  • Introduced cost-cutting measures that led to a 68% reduction in travel-related expenses while maintaining productivity and employee satisfaction.
  • Reduced employee downtime during business trips by 63% through superior coordination of travel logistics and minimizing ground transportation times.

Affiliations

  • Certified Travel Industry Executive (CTIE)
  • Event Safety Alliance (ESA)
  • Meeting Professionals International (MPI)
  • Lions Club
  • Risk and Insurance Management Society, Inc. (RIMS)
  • International Hospitality & Tourism Management Association (IHTMA)
  • Association of Information Technology Professionals
  • International Sustainable Tourism Initiative (ISTI)
  • International Air Transport Association (IATA)
  • Global Alliance of Travel Partners (GATP)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • IATA Travel and Tourism Certification
  • Certified Corporate Travel Executive (CCTE)
  • Remote Workforce Travel Policy and Coordination Certification
  • Certified Expert in Sustainable Tourism (CEST)
  • Certificate in Global Destination Management
  • Certified Travel Counselor (CTC)
  • Project Management Professional (PMP)
  • CompTIA Security+
  • Certified Risk Manager for Enterprise Travel (CRMET)

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