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Skills

  • Operational improvement
  • Data entry accuracy
  • Office supply inventory management
  • Problem-solving
  • Microsoft Office Suite (Excel, Word, Outlook) Proficiency
  • Electronic Health Records (EHR) management
  • Front office workflow optimization
  • Customer feedback interpretation
  • Appointment scheduling
  • Supervision

Work Experiences

  • Coordinated dental staff training.
  • Collaborated with insurance companies to navigate claims issues, recovering over $9 in delayed or unpaid claims in several months.
  • Created accurate devices by creating detailed models of patients' mouths.
  • Achieved recovery in three years.
  • Designed and shaped artificial gums to fit snugly in the patient's mouth.
  • Achieved a program average in three years.
  • Collaborated with vendors.
  • Collaborated with vendors and dental suppliers to ensure timely restocking of essential office and medical supplies.
  • Converted paperwork to a digital format.
  • Analyzed patient flow metrics.

Summaries

  • Achieved results in 18 months.
  • Dental Office Receptionist is a multi-talented Dental Office Receptionist who is consistently rewarded for planning and operational improvements.
  • Adept at balancing daily front office tasks.
  • Methodical and well-organized, with a keen eye for detail and experience in evaluating and improving devices to improve fit.
  • A highly motivated Dental Office Receptionist with a focus on workflow optimization, achieving 71% improvement in office efficiency through streamlined scheduling and a redesigned patient intake process.
  • Adept at using Asana for billing and patient scheduling.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized on a regular basis for outstanding performance and contributions to the Dental industry's success.
  • Customer service-driven Dental Office Receptionist.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Helped launch a new online booking system, resulting in a 71% decrease in appointment no-shows.
  • Processed insurance claims and patient payments, reducing outstanding balances by $10 in 13 weeks.
  • Created and maintained a patient follow-up system, leading to a retention rate increase of 27% over category.
  • Resolved product issue through consumer testing.
  • Efficiently processed dental insurance claims, achieving a reimbursement rate increase of 38% in two years.
  • Successfully executed front office workflow training for new hires, reducing office errors by 67%.
  • Developed a system for monitoring and following up on late payments, decreasing delinquencies by 38% in the past year.
  • Worked closely with dental team to reduce overdue accounts by 38%, improving financial returns in several months.
  • Addressed compliance with HIPAA during patient document management, ensuring full adherence to industry privacy standards.
  • Led customer service quality improvements, improving patient satisfaction surveys by 10% in 2023.

Affiliations

  • Project Management Institute
  • Healthcare Financial Management Association (HFMA)
  • Association for Supply Chain Management (APICS)
  • American Association of Medical Assistants (AAMA)
  • American Healthcare Documentation Professionals Group
  • Association of Information Technology Professionals
  • Association for Healthcare Administrative Professionals (AHCAP)
  • Board member, Local Dental Staff Association
  • American Marketing Association
  • Local Chamber of Commerce Member

Certifications

  • Introduction to Dental Office Workflow Optimization by category 2017
  • CPR/AED for Professional Rescuers by Red Cross
  • Certified Medical Administrative Assistant (CMAA) by NHA
  • OSHA 10-Hour Healthcare by OSHA
  • Certified Business Analysis Professional (CBAP)
  • Certified Dental Office Manager (CDOM) by the American Association of Dental Office Management (AADOM)
  • Certified in Regulatory Compliance (CRC) by AHIMA
  • CompTIA A+ Technician
  • ServSafe
  • Certified First Responder (CFR) by National Registry of Emergency Medical Technicians (NREMT)

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