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Skills

  • User interface understanding
  • Public speaking
  • Interpersonal and written communication
  • Product testing
  • Dinner service planning
  • Daily cleaning and sanitation
  • Performance metrics analysis
  • Data Management
  • First Aid/CPR
  • Plumbing

Work Experiences

  • Solved
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Sought advice.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Maintained and repaired facilities, equipment, and tools to ensure operational readiness, safety, and cleanliness.
  • Used QuickBooks to accurately enter data into a batch ticketing system.
  • On-site training was provided by me.
  • Responded quickly to internal service calls about malfunctioning equipment and completed repairs efficiently, resulting in a 8% increase in overall employee satisfaction.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.

Summaries

  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Skills in client relations and workflow optimization are available.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Highly effective in team leadership, evaluating personnel performance, and putting in place top-notch strategies.
  • Deadline-driven
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Expert
  • Adaptable, tenacious, and capable project manager with over 16 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Maintenance Supervisor with 9 years of experience leading teams in maintenance-related roles.

Accomplishments

  • Completed installations and repairs for a portfolio of 13 clients across residential and commercial projects, meeting all Atlanta SLA (Service Level Agreement) milestones.
  • Successfully installed and serviced complex systems on-site, reducing defect rates by 80% and exceeding customer expectations.
  • Collaborated with procurement and logistics to ensure timely parts availability, reducing service wait time by 44% and improving customer satisfaction metrics.
  • Trained and mentored new field technicians to bring them up to speed on client expectations, reducing field error rates by 64% within the first several months.
  • Participated in regular safety training and applied measures to decrease the risk of on-site accidents, improving compliance metrics by 52% in 2022.
  • Diagnosed and repaired equipment faults within the past year, preventing expensive replacements and saving customers an estimated $143,000 in costs.
  • Awarded ITIL for excellence in customer support and on-site service, improving team morale and raising department KPIs by 59%.
  • Analyzed detailed customer feedback and provided recommendations for service improvements that led to an increase in customer retention by 58%.
  • Partnered with the sales team to provide technical insights during customer site visits, driving a revenue increase of $41,000 in new contracts.
  • Spearheaded the introduction of new service management tools, improving service tracking and reducing operational backlog by 23%.

Affiliations

  • American Society of Safety Professionals
  • International Council of Nurses
  • Society of Women Engineers
  • American Marketing Association
  • International Association of Certified Technicians (IACT)
  • American Field Service Organizations Council
  • Institute of Electrical and Electronics Engineers (IEEE) - Field Service Technicians Division
  • Professional Service Association (PSA) for Field Service Professionals
  • Jaycees
  • International Council for Field Service Managers and Team Leaders

Certifications

  • First Aid/CPR/AED Certified by American Red Cross
  • Certified Calibration Technician (CCT) by ASQ
  • Certified Field Engineer (CFE) by category
  • Certified Customer Service Specialist (CCSS) by National Retail Federation (NRF)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Electrical and Mechanical Installer (CEMI)
  • Certified Service Manager (CSM) by United Servicers Association
  • Certified Technology Specialist (CTS) by AVIXA
  • Salesforce
  • Association for Project Management (APM)

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