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Skills

  • Project organization
  • Operational improvement
  • Policy and procedure modification
  • Advanced proficiency in Microsoft Office Suite
  • Team management
  • Supply Chain Management
  • Customer service response efficiency
  • Bookkeeping
  • Scheduling
  • Organizational skills

Work Experiences

  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Achieved annual savings of $15.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Assisted in planning company-wide events.
  • Intervened between Office Manager Interns during arguments and diffused tense situations using process improvement and strategic planning.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Addressed equipment issues within 10 hours.

Summaries

  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Achieved a 61% reduction in administrative errors.
  • Achieved 32% savings.
  • Achieved this across two years.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Office Manager Intern with 15 years of successful stakeholder engagement and strategic planning experience.
  • These abilities, as well as a strong work ethic, are available.
  • Professional in office management and administration with 16 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reviewed and processed incoming invoices, resolving discrepancies to ensure timely payments to vendors.
  • Oversaw monthly expense reconciliation for the office, ensuring budget adherence and preventing overages by 24%.
  • Managed the transition to a digital workflow system for document handling, reducing paper waste by 22%.
  • Streamlined department communication by reducing unnecessary emails, improving response times by 27%.
  • Collaborated with HR to assist in the onboarding of 18 new employees over three years, ensuring smooth transition and full documentation compliance.
  • Negotiated vendor service agreements for office equipment, resulting in annual cost savings of $13.
  • Supported business development efforts by assisting in the preparation of key reports for the leadership team, ensuring presentation accuracy and relevance.
  • Resolved product issue through consumer testing.
  • Trained staff in the use of digital filing systems, improving document retrieval processes and reducing errors by 73%.

Affiliations

  • Certified Compliance & Ethics Professional (CCEP)
  • Project Management Institute (PMI)
  • Association for Supply Chain Management (APICS)
  • Society for Human Resource Management (SHRM)
  • Institute of Financial Operations (IFO)
  • American Management Association (AMA)
  • Global Administrative Professionals Organization (GAPO)
  • Institute of Administrative Management (IAM)
  • Rotary International
  • International Business Communication Standards (IBCS) Certification

Certifications

  • Professional in Human Resources (PHR)
  • Certified Customer Service Professional (CCSP)
  • Notary Public Certification – Phoenix, 2015
  • Microsoft Office Specialist (MOS) Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • Certified Public Accountant
  • Certified Records Manager (CRM)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician

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