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Skills

  • Schedule management
  • Patient data accessibility enhancement
  • Records management
  • Electronic Health Record (EHR) integration
  • Census goals
  • Nurse and staff training programs
  • Service contract negotiation
  • Facility oversight
  • Change management in healthcare
  • Healthcare delivery

Work Experiences

  • Collaborated with insurance providers to navigate coverage issues, reducing patient out-of-pocket costs by an average of $14 per case.
  • Reviewed and assessed staff processes in order to reduce the risks to residents and staff while also ensuring regulatory compliance.
  • Achieved a 22% improvement in patient satisfaction scores since 2015.
  • Increased revenue by more than $16 between 2015 and 2016.
  • Achieved a 50% improvement in hospital length of stay metrics.
  • Achieved OSHA accreditation for the facility.
  • Collaborated with department heads.
  • Coordinated the delivery of exceptional patient care by evaluating workflows and facilitating positive process changes.
  • Chaired regular quality improvement meetings aimed at identifying inefficiencies in patient care, implementing solutions that reduced critical response times by 14 minutes.
  • Achieved a 20% reduction in rehospitalizations within the first year.

Summaries

  • Expert in metric with a strong aptitude for launched and coordinated.
  • Motivated team builder and supervisor who is dedicated to fostering teamwork.
  • Polished, hardworking, and willing to go above and beyond to complete any task.
  • Knowledge of Adobe Creative Suite in depth, as well as workflow optimization and client relations abilities.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Results-oriented Miscellaneous professional with stakeholder engagement, risk assessment, and process improvement strengths.
  • Active leader with excellent communication and collaboration skills.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Provide a positive patient experience by providing high-quality care.

Accomplishments

  • Implemented cross-departmental communication improvements, reducing care response times by 9 minutes and enhancing patient outcomes.
  • Developed and deployed updated clinical protocols in line with Lean standards, increasing adherence by 82% within the first 3 months.
  • Collaborated with HR to create job-specific role competencies, reducing overtime requirements by 85% through more efficient staffing.
  • Coordinated disaster preparedness drills alongside emergency management teams, ensuring compliance and readiness across all units by 15%.
  • Guided a team of 14 healthcare professionals in adopting new care technologies, improving data visibility and reducing medication errors by 62%.
  • Directed a patient readmission reduction program, decreasing rehospitalization rates by 43% in 2022, which saved the hospital over $2 annually.
  • Spearheaded the roll-out of new safety protocols, leading to a 77% reduction in workplace injuries for healthcare staff.
  • Introduced an e-discharge system that reduced paperwork time by 45%, allowing clinicians to focus more on direct patient care.
  • Initiated cross-training programs for staff, improving clinical service flexibility and reducing staffing-related cancellations by 46%.
  • Presented patient care metrics regularly to executive leadership, influencing budgetary increases for finance, which improved staff-to-patient ratios by 8%.

Affiliations

  • Board Member, Local Columbus Hospital Advisory Board
  • Participant, American Hospital Association (AHA) Webinar on Disaster Preparedness and Response
  • Member, American Organization for Nursing Leadership (AONL)
  • Member, National Association of Directors of Nursing Administration in Long-Term Care (NADONA)
  • Participant, The Joint Commission’s Quality Improvement Initiative
  • Certification, Certified Health Care Director (CHCD)
  • Member, American Associations of Critical-Care Nurses (AACN)
  • Board Chair, Ethics and Governance in Healthcare Initiative, 2015
  • Speaker, Annual Conference on Patient and Family Centered Care, Seattle - 2023
  • Accredited Member, Health Facilities Accreditation Program (HFAP)

Certifications

  • Certified Palliative and Hospice Care Administrator (CHPCA) by Hospice and Palliative Credentialing Center
  • Lean Six Sigma Green Belt Healthcare Certification by initiative
  • Apple Certified Associate (ACA)
  • Certified Healthcare Facility Manager (CHFM) by American Hospital Association
  • Clinical Nurse Leader (CNL) Certification by American Association of Colleges of Nursing (AACN)
  • Project Management Professional (PMP)
  • Certified Telemedicine Professional (CTP) by American Telemedicine Association
  • Certified Business Analysis Professional (CBAP)
  • Health Information Technology for Economic and Clinical Health (HITECH) Act Certification by program
  • Certified Professional in Patient Safety (CPPS) by IHI/National Patient Safety Foundation

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