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Skills

  • First Aid/CPR
  • Business development expertise
  • Business Development
  • Regulatory compliance
  • Sales professional
  • Data-driven decision making
  • Reporting familiarity
  • Human resources knowledge
  • Supervision
  • Corporate Leadership Collaboration

Work Experiences

  • Achieved 29% growth in asset acquisition.
  • Evaluated employee performance and devised strategies for improvement.
  • Achieved 57% increase year-over-year for three consecutive years.
  • Created monthly performance dashboards that allowed 13-strong team to meet and surpass sales and service targets by 71%.
  • Compared program applications to outline specifications in order to approve, reject, or suggest changes to files.
  • Coached underperforming branches, turning around 9 locations to achieve profitability within one year.
  • Boosted local market share by 31%.
  • Collaborated with corporate leadership.
  • Achieved a 49% improvement in employee retention.
  • Achieved sales and service targets by 26%.

Summaries

  • Knowledgeable Regional Branch Manager with experience in childcare and development.
  • Achieved zero downtime during the merger.
  • Ambitious banker with extensive experience in bank leadership, fraud detection, and teller operations.
  • Aimed at achieving 22% revenue growth.
  • Achieved this within three years.
  • To meet and exceed business financial goals, successfully optimizes frameworks and cultivates cohesive teams.
  • Objective Miscellaneous leader who has led financial systems and programs to success.
  • Achieved a 38% reduction in security incidents.
  • Achieved consistently high metrics.
  • Achieved performance improvements of 60%.

Accomplishments

  • Executed crisis management plans during a 2015 industry downturn, mitigating losses and ensuring smooth operational continuity for 10 branch locations.
  • Led the turnaround of underperforming branches, improving profitability by 79% within the past year through strategic operational adjustments.
  • Developed and maintained close vendor relationships, resulting in preferential service levels and cost advantages for 17 branches.
  • Documented and resolved metric which led to initiative.
  • Introduced a customer-centric strategy that enhanced net promoter scores (NPS) by 21% within the region.
  • Developed and executed regional business strategies that propelled 16% growth in market share over a several months span.
  • Implemented data-driven decisions across multiple branches, improving financial forecasting accuracy by 58%.
  • Revamped regional marketing efforts that increased foot traffic by 47% and boosted community engagement.
  • Slashed operating costs by $17 within the past year by optimizing vendor negotiations and refining internal operational workflows.
  • Led risk management efforts, identifying operational risks early and reducing annual region-wide losses by $11.

Affiliations

  • American Marketing Association
  • Institute of Certified Bankers (ICB)
  • Women in Banking & Financial Services Network (WBFSN)
  • Society for Human Resource Management (SHRM) – Chapter Portland
  • National Retail Federation (NRF)
  • American Society of Safety Professionals
  • National Association of Professional Women (NAPW) procedure
  • International Customer Service Association (ICSA)
  • Project Management Institute
  • Certified Financial Marketing Professional (CFMP)

Certifications

  • Certified Financial Planner (CFP)
  • Certified Financial Services Security Professional (CFSSP)
  • Lean Six Sigma Black Belt (LSSBB)
  • Fundamentals of Vendor Negotiation and Management Certification
  • Employee Training and Development Program Design Certification
  • Certified Branch Manager (CBM) by Bank Administration Institute (BAI)
  • Certified Public Accountant (CPA)
  • Certified Leadership and Performance Coach (CLPC)
  • Certified Strategic Planning Professional (CSPP)
  • Google Certified Professional Cloud Architect

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