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Skills

  • Custom treatment plan design for standard
  • Departmental risk management
  • Customer service
  • Multidisciplinary collaboration
  • Improving interdisciplinary communication
  • Conflict resolution and mediation
  • Clinical outcome optimization
  • Developing patient-centered care plans
  • Team management
  • Community resources

Work Experiences

  • Collaborated with nursing, physical therapists, and physician assistants.
  • Preliminary and comprehensive vocational assessments were administered by me.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Oversaw the delivery of initiative project by program team, which resulted in framework.
  • Achieved Scrum Master for the clinic.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Looked for industry trends on social media and through online sources.
  • Aligned benchmarks with healthcare quality improvement standards.
  • Achieved a 32% improvement in patient satisfaction scores.

Summaries

  • Within Miscellaneous, senior Rehab Clinical Lead and outstanding performer in risk assessment and data analysis.
  • Excellent time management and communication skills.
  • Rehab Clinical Lead expert with 4 years of experience in vocational and career planning.
  • Costs were consistently reduced while profits were increased.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strengths in budget management and strategic planning backed up by Miscellaneous training.
  • Strong commitment to client advocacy, with a track record of successfully implementing resources to meet specific goals.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborative clinical lead who improved scheduling systems, driving a 18% increase in operational efficiency across 11 rehabilitation centers.

Accomplishments

  • Documented and resolved system which led to metric.
  • Implemented telemedicine solutions for post-operative follow-up, reducing in-person consultations by metric while maintaining patient care standards.
  • Developed interdisciplinary education workshops that increased staff proficiency in modern rehabilitation techniques by 29% within several months.
  • Organized continuing education workshops, which improved staff retention by 42% and increased skill competency across 7 key areas.
  • Led quality improvement projects that resulted in a 20% increase in patient satisfaction survey scores.
  • Developed patient education materials, enhancing patient understanding of rehabilitation processes and boosting patient satisfaction scores by 34% points.
  • Co-developed and launched a department-wide telemedicine initiative, successfully integrating SAP and reducing in-clinic visits by 57%.
  • Designed and delivered community outreach seminars which led to a 16% increase in patient appointments and rehab service enrollment.
  • Collaborated with clinical teams to design a post-surgical rehabilitation plan, improving patient recovery timelines by 72%.
  • Led the department through a successful external audit, achieving compliance with zero major deficiencies noted.

Affiliations

  • American Telemedicine Association (ATA) Member since 2022
  • Member of Interdisciplinary Cancer Rehabilitation Team (ICRT)
  • Healthcare Information and Management Systems Society (HIMSS) - Member
  • Society of Human Resource Management
  • National Association of Social Workers
  • Guest Lecturer – Northwind Physical Therapy Program
  • Member of the Healthcare Compliance Association (HCCA)
  • Project Management Institute
  • National Hospice and Palliative Care Organization (NHPCO)
  • Sponsor, method Community Health Fair 2024

Certifications

  • Post-Acute Care Management Certification (PACMC)
  • Orthopaedic Clinical Specialist (OCS)
  • Salesforce
  • Certified in Geriatric Physical Therapy (CGPT)
  • Functional Movement Screen Certified Professional (FMS-CP)
  • Patient-Centered Care Certificate – Harbor & Co.
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified
  • Certified Neurologic Clinical Specialist (NCS)

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