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Skills

  • Budgets
  • Strong verbal communication
  • Supervision
  • Extremely organized
  • Business operations
  • User interface understanding
  • Hardware evaluation
  • Data Management
  • Laser welding
  • Preventative maintenance scheduling

Work Experiences

  • Achieved 62% fewer callbacks over one year.
  • Achieved 19% fewer returns in its first year.
  • Oversaw the delivery of initiative project by metric team, which resulted in framework.
  • Answered an average of 6 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Found and fixed defects to bring finished products into compliance with tolerances.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Created multi-threaded admin web applications based on program.
  • Installed, tested, and calibrated commercial electrical equipment to meet use demands.
  • Acted as the key point of technical support for major accounts.

Summaries

  • Achieved 24% fewer customer complaints.
  • Achieved long-term client retention.
  • Focused on using technical documentation and instructions to ensure that procedures specific to each turbine were followed correctly.
  • Running diagnostic tests, determining causes and solutions for problems, and completing repair work are all skills that he possesses.
  • Strengths in performance reporting and project management backed up by Construction training.
  • In program environments, carefully install, test, and maintain equipment.
  • Costs were consistently reduced while profits were increased.
  • Professional with 8 years of progressive experience in the field who is highly organized and detail-oriented.
  • Design and development of successful metric embedded software applications in the past.
  • Within Construction, senior Lead Service Technician and outstanding performer in risk assessment and vendor management.

Accomplishments

  • Reached and maintained customer satisfaction scores of 54% by providing hands-on leadership and ensuring timely service delivery.
  • Enhanced parts procurement processes, reducing repair cycle times by 48% and improving inventory turnover rates.
  • Cut overall service downtime by implementing remote diagnostic solutions, reducing the need for on-site visits by 22%
  • Managed an overhaul of service parts procurement processes, decreasing order lead times and inventory shortages by 26%.
  • Increased sales 8% over 6 months.
  • Increased technician operational uptime by 79% through the use of optimized parts inventory systems and real-time stock visibility.
  • Monitored and evaluated performance KPIs, regularly achieving a service response time of under 11 hours in Denver region.
  • Successfully optimized technician route planning, boosting service completion rates by 36% without adding additional team members.
  • Trained 16 service technicians in effective use of ServiceNow, resulting in a 30% increase in first-time fix rates.
  • Collaborated with team of 8 in the development of procedure.

Affiliations

  • Rotary International
  • Society for Maintenance & Reliability Professionals (SMRP)
  • International Association of Administrative Professionals
  • National Equipment and Engine Training Association (NEETA)
  • International Facility Management Association (IFMA)
  • Certified Maintenance & Reliability Professional (CMRP)
  • Institute of Electrical and Electronics Engineers (IEEE)
  • Valve Manufacturers Association (VMA)
  • Electrical Training Alliance (ETA)
  • Building Owners and Managers Association International (BOMA)

Certifications

  • Certified Asset Management Practitioner (CAMP)
  • OSHA 30-Hour General Industry Certification
  • Lead Technician Service Excellence Manager Certification (LTSM)
  • Lean Six Sigma Green Belt
  • Manufacturer-specific certification for Salesforce – category
  • Certified Fluid Power Specialist (CFPS)
  • Certified Control Systems Technician (CCST)
  • Certified Tooling & Machining Technician (CTMT)
  • Professional Technician Training Certification (ASE - Automotive Service Excellence)
  • Certified Fire Protection Specialist (CFPS)

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