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Skills

  • Six Sigma methodologies
  • Quality control tests
  • Supplier relationship management
  • Predictive analytics for quality forecasting
  • Staff training and development
  • Operational improvement
  • Team management
  • Employee supervision
  • Project organization
  • Relationship development

Work Experiences

  • Ensured consistent production quality by implementing and enforcing automated practice systems.
  • Organized and led quality review meetings to assess the effectiveness of performance in terms of risk mitigation, throughput improvement, and customer satisfaction.
  • Carried out gap analysis across production lines.
  • Achieved a workplace accident reduction of 27% within 6 months.
  • Transported Tableau to 6 months customer locations.
  • Administered projects aimed at achieving Scrum Master, setting timelines, and coordinating audits to ensure timely success.
  • Established and tracked the goals and objectives of the quality department.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Assumed responsibility for non-conformance management, raising client confidence and receiving Innovation Award recognition for improving service quality.
  • Achieved results within 2017.

Summaries

  • Administrator of quality control systems.
  • Accomplished in supplier quality verification.
  • Quality Assurance Manager with extensive experience in developing successful quality assurance strategies and processes.
  • Maintains meticulous records and is capable of identifying and resolving issues.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 73% reduction in workplace incidents over 6 months.
  • Quality Assurance Administrator with 17 years of successful quality assurance and process improvement experience.
  • Monitor quality throughout the product development life cycle, starting with the supply chain.
  • Analytical professional with strong proficiency in root cause analysis, facilitating corrective measures that decreased recurring issues by 44%.
  • Professional in quality management with a proven track record of delivering efficiency and standardization while adhering to all ISO, QS 9000, and Six Sigma quality systems.

Accomplishments

  • Developed risk mitigation strategies for recurring quality issues, reducing non-compliance events by 40% in the past year.
  • Developed a continuous improvement plan centered around data insights, resulting in improved production efficiency and a $18 annual cost saving.
  • Documented and resolved system which led to program.
  • Identified trends in quality data and developed action plans, contributing to a 18% improvement in overall product quality.
  • Collaborated with engineering on standard projects to successfully enhance product reliability, decreasing defects by 52%.
  • Reduced the time needed for internal audits by implementing digital tools, saving an estimated initiative in administrative effort.
  • Generated comprehensive audit reports for management, contributing to a 32% reduction in non-compliance issues.
  • Reduced quality issue response times by 31% through adoption of data-driven decision-making and predictive analytics models.
  • Developed inspection criteria and quality standards for HubSpot, resulting in a 44% reduction in customer complaints.
  • Collaborated with team of 6 in the development of framework.

Affiliations

  • International Council of Nurses
  • Certified HACCP Manager - Ensuring quality assurance in food industry safety through certified training in Hazard Analysis Critical Control Points.
  • Trained in Root Cause Analysis & Corrective Action (RCA/CA) through professional development workshops hosted by Harbor & Co..
  • American Society for Quality (ASQ) - Member since 2018, contributing to various quality management discussions and certifications.
  • Member of the International Organization for Standardization (ISO) Technical Committee (specific to product standards in Miscellaneous).
  • Completion of Total Quality Management (TQM) coursework at process.
  • Jaycees
  • Certified Quality Improvement Associate (CQIA) - Completion of coursework and affiliation highlighting foundational knowledge in quality enhancement.
  • Member of the Association for Manufacturing Excellence (AME), engaging with the latest manufacturing quality practices and conferences.
  • Society of Women Engineers

Certifications

  • Apple Certified Associate (ACA)
  • Advanced Product Quality Planning (APQP) Certification - Meridian, 2019
  • Salesforce
  • Global Certified Quality Engineer (CQE) - Meridian, 2023
  • ServSafe
  • Certified Quality Auditor (CQA) Brightline - 2015
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • GD&T (Geometric Dimensioning and Tolerancing) Certificate - standard, 2022
  • Certified Six Sigma Black Belt (CSSBB)

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