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Skills

  • ITIL framework (Incident, Change, Problem)
  • MS Office
  • Functional specification documentation
  • API Integration
  • Customer service
  • Product development
  • Supervision
  • Team building
  • Business process modeling
  • Technical problem solving

Work Experiences

  • Achieved increased capacity without adding headcount.
  • Achieved a 29% reduction in post-launch defects.
  • Achieved a 51% decrease in reported issues.
  • Assisted with due diligence, contracting, and valuation during the acquisition process.
  • Avoided costly downtime during critical business events.
  • Aligned functional specifications with market feedback.
  • Aligned with ITIL standards.
  • Achieved a 44% reduction in project delays.
  • Increased information sharing by improving computer system interfaces.
  • Contributed to the improvement of risk assessment operations by demonstrating a clear link between current policies and business outcomes.

Summaries

  • Achieved all project milestones.
  • Boosted system uptime by 67%.
  • Functional System Analyst is a multi-talented Functional System Analyst who is consistently rewarded for planning and operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Costs were consistently reduced while profits were increased.
  • Achieved over 55% stakeholder satisfaction.
  • Accomplished Functional System Analyst known for streamlining operations and reducing manual effort time by 13 hours weekly through automated processes. Adept at identifying system bottlenecks and optimizing performance for corporate efficiency.
  • Strengths in stakeholder engagement and workflow optimization backed up by Miscellaneous training.
  • Adept trainer of 6 users.
  • Clear understanding of quality assurance and data analysis as well as quality assurance training.

Accomplishments

  • Championed the migration of 6 systems from on-premise infrastructure to a cloud environment, improving scalability.
  • Developed comprehensive business cases for standard, saving the organization $6 in potential costs.
  • Managed stakeholder expectations by providing weekly progress reports on standard, reducing project scope changes by 27%.
  • Developed and executed multi-level test plans that resulted in 45% fewer defects in production.
  • Defined and implemented process optimizations in Microsoft Excel, decreasing average task completion time by 4 minutes.
  • Improved system performance by delivering a segmented analysis of error logs, cutting resolution time by 15 hours.
  • Provided hands-on troubleshooting and error resolution, resolving 7 critical system outages and improving user satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Authored technical documentation and developed training resources for end-users, improving comprehension scores by 23%.
  • Performed data migration of 2 records from legacy systems to system, ensuring 100% data integrity.

Affiliations

  • Lions Club
  • Business Architecture Guild Member
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)
  • International Association for Contract and Commercial Management (IACCM)
  • Association for Enterprise Information (AFEI)
  • Project Management Institute
  • Cloud Security Alliance (CSA)
  • Association for Information and Image Management (AIIM)
  • Society of Human Resource Management

Certifications

  • Tableau Desktop Specialist Certification
  • Certified Information Security Manager (CISM)
  • Workday HCM Certified Professional
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified ScrumMaster (CSM)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Application Security Engineer (CASE)
  • Apple Certified Associate (ACA)
  • Certified in the Governance of Enterprise IT (CGEIT)

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