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Skills

  • Confidentiality adherence for high-profile guests
  • Guest service excellence
  • Cash handling accuracy
  • Hospitality service expertise
  • Business operations
  • Crisis management and de-escalation
  • Event equipment operation (scanners, printers, wristbands)
  • Team building
  • Communications
  • MS Office

Work Experiences

  • Coordinated entry flow for over 16 attendees, significantly reducing wait times by 17%.
  • Collaborated with security teams.
  • Adhered to event schedules.
  • Was in charge of selling tickets, processing payments, and issuing them.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Avoided delays.
  • Analyzed and reported post-event data to management, facilitating 49% improvements in overall guest retention rates.
  • Helped patrons find seats by directing them and lighting paths.
  • Assisted with setup of audiovisual equipment.
  • Transported QuickBooks to one year customer locations.

Summaries

  • Boosted satisfaction rates for non-native attendees.
  • Accomplished Event Attendant.
  • Professional with 9 years of experience in the field who is quality- and service-oriented.
  • Strengths in data analysis and cross-functional collaboration backed up by Miscellaneous training.
  • Assisted during VIP functions.
  • Collaborative team player.
  • Creative and motivated Event Attendant.
  • Collaborative team player with a talent for conflict resolution and attention to detail. Supported large team logistics management efforts for events attended by over 5 people, ensuring timely execution.
  • Security standards, cleaning procedures, and restocking strategies are all covered.
  • Boosted guest satisfaction through exceptional service.

Accomplishments

  • Helped communicate real-time scheduling changes to staff and attendees, ensuring minimal disruption during critical event segments.
  • Contributed to effective crowd management by dynamically adjusting entry points, reducing congestion during peak hours.
  • Helped with crowd control by monitoring capacity and helping re-assign staff as necessary, contributing to safer event management.
  • Collaborated with team of 7 in the development of category.
  • Managed event check-in for 3 attendees, demonstrating strong organizational skills under high-pressure conditions.
  • Liaised with vendors and sponsors to ensure timely setup and teardown of booths, improving sponsor visibility during the event.
  • Maintained an active check of attendee behavior to quickly address any security or safety concerns, documented incidents for 3 events.
  • Partnered with marketing to implement flash sales and promotions, driving a 81% increase in last-minute ticket sales.
  • Trained new event staff on customer service protocols and POS operations, reducing onboarding time by 14 weeks.
  • Supported in-event catering for a 17 attendee function, optimizing service delivery during high-demand periods.

Affiliations

  • National Fire Protection Association (NFPA)
  • International Association of Venue Managers (IAVM)
  • Certified Crowd Management Specialist
  • Toastmasters
  • Convention and Visitors Bureau Network Member
  • American Society of Association Executives (ASAE)
  • American Medical Informatics Association
  • Society of Human Resource Management
  • Recognized Member, City Columbus Event Facilitators Forum
  • Certified Special Events Professional (CSEP)

Certifications

  • Certified Conference and Events Manager (CCEM) - Harbor & Co.
  • Certified Destination Management Executive (CDME) - Cedar Works
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Data Security for Events Certification by Vantage, 2017
  • Salesforce
  • First Aid/CPR Certified
  • Social Media Marketing Certification by Harbor & Co. (2016)
  • Food Handler's Permit by Illinois
  • Hospitality and Tourism Management Certification - Brightline

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