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Skills

  • Sales materials
  • Sales team oversight
  • System sales
  • Sales reporting master
  • Sales contracts
  • Maintenance plan sales
  • Installed sales paperwork
  • Sales and Use Tax Invoices
  • LEED Green Associate accreditation
  • Microsoft Office Suite proficiency

Work Experiences

  • Collaborated with property managers to ensure tenant satisfaction, resulting in a Innovation Award for exceptional customer service in 2016.
  • Implemented effective sales techniques and increased product sales to over $14 in 6 months.
  • Assisted landlords in pricing decisions.
  • Built and maintained relationships with real estate brokers.
  • Attracted high-value tenants for framework.
  • Advised property owners on market trends, and competitive pricing, leading to the successful leasing of 8 of square footage across initiative.
  • Adjusted leasing strategies to remain competitive.
  • Achieved Outstanding Service Award.
  • Achieved results in the first 9 months.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.

Summaries

  • Achieved results from targeted outreach campaigns.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 49% increase in rental income.
  • Achieved a 52% improvement in renewals.
  • Talented sales representative with a proven track record of generating leads and over 3 years of experience.
  • Achieved a vacancy rate reduction of 82% in one year.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Achieved 70% lease conversion.
  • Adept at coordinating property tours.
  • Highly skilled and knowledgeable in the techniques used to close sales.

Accomplishments

  • Conducted property tours and consultative leasing sessions, resulting in 14 new tenant lease agreements in one year.
  • Designed and implemented tenant screening protocols that improved lease approval efficiency by 47%, decreasing vacancy periods.
  • Provided superior customer service and was recognized with the Outstanding Service Award for excellence in tenant satisfaction in 2015.
  • Increased signed lease agreements by 59% over 18 months by utilizing data-driven approaches and lead scoring in process.
  • Partnered with legal team to ensure that all lease agreements were legally sound, minimizing the risk of disputes or complaints.
  • Coordinated with local authorities and vendors to ensure all leasing activities and property amenities met code compliance and certifications.
  • Reduced vacancy rates by 76% by implementing an aggressive tenant retention and space marketing strategy.
  • Improved tenant satisfaction and lease renewal rates through proactive maintenance and open communication, recognized by a metric in 2020.
  • Implemented a tenant referral program that increased new lease signings by 36% within several months.
  • Trained and mentored a team of 16 new leasing associates, improving onboarding process and decreasing training time by 31%.

Affiliations

  • Rental Housing Association (RHA) Member
  • Rotary International
  • Graduate of the Realtor Institute (GRI)
  • Freemason
  • Certified Apartment Leasing Professional (CALP)
  • Certified Commercial Investment Member (CCIM)
  • American Marketing Association
  • Toastmasters
  • Certified Lease Liaison (CLL) Affiliation
  • Certified Leasing and Management Consultant (CLMC)

Certifications

  • Certified Apartment Leasing Professional (CALP) - National Apartment Association
  • Google Ads Certification - Google Skillshop
  • Real Estate Marketing Certificate – Vantage
  • Salesforce
  • Property Tour Specialist Certification – Washington
  • Cisco Certified Network Associate (CCNA)
  • Certified Real Estate Negotiator (CREN) – system
  • Social Media Marketing Specialization – metric
  • First Aid/CPR Certified
  • NAR's Short Sales and Foreclosure Resource (SFR®) Certification – standard

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