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Skills

  • Microsoft Office Suite proficiency
  • Executive sales strategies
  • Financial Product Sales
  • Sales contract processing
  • Associate of the Quarter Award
  • System sales
  • Consistently meets sales goals
  • Customer complaint resolution
  • Sales and Use Tax Invoices
  • Sales Events

Work Experiences

  • Assisted landlords in pricing decisions.
  • Achieved results over two years.
  • Achieved results in the first 9 months.
  • Closed deals amounting to $16.
  • Anticipated renewals.
  • Closed over $17 in sales, which included preparing contracts and processing order forms each two years.
  • Closed 7% more deals.
  • Analyzed prospective tenants' financial statements.
  • Advised property owners on market trends, and competitive pricing, leading to the successful leasing of 8 of square footage across initiative.
  • Collaborated with organizations to attract new tenants.

Summaries

  • Sales Leasing Associate with 15 years of successful risk assessment and stakeholder engagement experience.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Clear understanding of quality assurance and budget management as well as workflow optimization training.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Achieved 66% tenant retention.
  • Portuguese is a bilingual individual who is fluent in both languages.
  • Achieved this over several months.
  • Achieved 83% occupancy across all locations.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.

Accomplishments

  • Oversaw rent collections and financial reporting, achieving a 48% reduction in delinquency rates for the portfolio.
  • Developed and implemented creative solutions to attract high-quality tenants, increasing tenant retention rate by 59%.
  • Used system to automate tracking of leases and renewals, leading to a 66% reduction in administrative time.
  • Maintained occupancy rates above 21% by employing proactive client outreach and tenant retention strategies.
  • Executed new lease transactions and renewals, expediting the lease process by 20% using CRM software HubSpot.
  • Negotiated and secured lease agreements for high-profile commercial clients, adding $2 in annual revenue.
  • Developed marketing campaigns targeting urban professionals, resulting in a 23% increase in tenant inquiries over the past year.
  • Implemented a tenant referral program that increased new lease signings by 36% within several months.
  • Led negotiations with prospective tenants, consistently achieving above-market rental rates in competitive areas.
  • Improved tenant satisfaction and lease renewal rates through proactive maintenance and open communication, recognized by a metric in 2020.

Affiliations

  • Society of Human Resource Management
  • Certified Leasing and Management Consultant (CLMC)
  • Member of the Urban Land Institute (ULI)
  • Rental Housing Association (RHA) Member
  • Member of Commercial Real Estate Women (CREW) Network
  • Toastmasters
  • Jaycees
  • American Medical Informatics Association
  • Accredited Residential Manager (ARM) Certification
  • Association for Computing Machinery

Certifications

  • National Association of Leasing Professionals (NALP) Certification
  • Certified Leasing and Marketing Professional (CLMP)
  • Certificate of Completion in e-Pro® (Digital Toolbox) Certification – framework
  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • Certified Real Estate Sales Professional (CRSP)
  • Tenant Relations and Conflict Resolution Course Completion Certificate – standard
  • Cisco Certified Internetwork Expert (CCIE)
  • Property Tour Specialist Certification – Washington

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