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Skills

  • MS Office
  • Overseas tours
  • Company guidelines and procedures
  • Project organization
  • Global destination management
  • Corporate travel protocols
  • Business operations
  • Vendor relationship management
  • Executive travel
  • Customer service excellence

Work Experiences

  • Spoke with people traveling to high-risk areas like Phoenix and Atlanta about security concerns and protocols.
  • Asked open-ended questions to better understand client needs and determine the best international travel offerings.
  • Achieved a 76% improvement in cost-efficiency.
  • Collaborated across departments.
  • Advised C-suite executives on bespoke travel options, achieving a travel satisfaction rating of 18% across all departments.
  • Achieved savings across three years.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Transported ServiceNow to several months customer locations.
  • Had an excellent attendance record and was always on time for work.
  • Achieved results over a 2-year period.

Summaries

  • Collaborative Travel Director establishing vendor relationships that improved logistics cost efficiency by 16% annually while exceeding client satisfaction standards.
  • Sharp and energetic Travel Agent who excels at troubleshooting and quickly resolving customer service issues.
  • Proven track record of creating profitable travel programs and growing clientele.
  • Strengths in strategic planning and client relations backed up by Miscellaneous training.
  • Achieved results even in off-peak seasons.
  • Achieved a 82% improvement in cost efficiency.
  • Expertise in providing excellent customer service and resolving conflicts.
  • Collaborated successfully with departments in Boston to ensure full compliance with international travel regulations and safety protocols.
  • Adept at creating high-impact travel experiences.
  • Accomplished in reducing client complaints by 64% in the past year through the successful implementation of feedback systems and continuous travel program improvements.

Accomplishments

  • Enhanced customer retention by re-designing the company's travel policy, securing 18% repeat business from key accounts.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Scrum Master to elevate company standards and better align travel services with global industry regulations.
  • Took full oversight of all logistical and operational travel arrangements for 17 nationwide corporate incentive programs.
  • Implemented feedback mechanisms, decreasing client complaints by 68% within two years.
  • Created detailed contingency plans that reduced travel disruption action times by 62% during natural disasters and emergencies.
  • Directed the execution of a 11-day international incentive program, ensuring on-time delivery within budget and achieving 27% client satisfaction.
  • Established long-standing partnerships with local vendors in Austin, contributing to an overall cost savings of 37% per year.
  • Maintained a 58% room block utilization rate, ensuring maximum ROI on corporate partnership agreements.
  • Successfully scaled the corporate travel department, helping achieve 52% cost savings across all business units.

Affiliations

  • Association for Computing Machinery
  • Airport Ground Services Association (AGSA)
  • Lions Club
  • Luxury Travel Advisor Network
  • American Society of Travel Advisors (ASTA)
  • International Association of Tour Managers (IATM)
  • International Council of Nurses
  • International Conference & Congress Management Association
  • Tourism Cares Nonprofit Network
  • Jaycees

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Destination Management Executive (CDME) - Destination Marketing Association International (DMAI)
  • ServSafe
  • Salesforce
  • Sustainability Leadership for Tourism - framework
  • Certified Hospitality Sales Professional (CHSP) – American Hotel & Lodging Educational Institute
  • Google Certified Professional Cloud Architect
  • Certified International Travel Manager - Institute of Travel Management (ITM)
  • Certified Corporate Travel Executive (CCTE) - Global Business Travel Association (GBTA)
  • Certified Travel Counselor (CTC) – initiative

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