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Skills

  • Crisis management and on-the-spot decision making
  • Kitchen staff coordination
  • Labor Cost Control
  • Cash Flow Monitoring
  • Recipes and menu planning
  • Inventory control and waste reduction strategies
  • Project organization
  • Food plating and presentation
  • MS Office
  • High-volume dining

Work Experiences

  • Worked with suppliers to secure cost-effective contracts by analyzing and controlling inventory.
  • Was in charge of payroll for 14 team members and resolved pay discrepancies.
  • Applied conflict resolution techniques to defuse customer disputes, achieving a notable improvement in overall feedback ratings by 30%.
  • Catered to allergens.
  • Applied conflict resolution techniques.
  • Decreased supply waste by 45% annually.
  • Demonstrated expertise in managing concession operations for large-scale events, leading teams that serviced over 10 patrons per day.
  • Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas.
  • Achieved zero violations each year.
  • Contributed innovation to the menu.

Summaries

  • Multitasking expert with a methodical approach.
  • With Jira training, I am knowledgeable about framework management.
  • Multitasking, safety management, and decision-making skills are all strengths.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Committed to improving customer experiences while lowering costs overall.
  • Achieved top marks in process audits.
  • Costs were consistently reduced while profits were increased.
  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Dedicated to increasing team productivity while adhering to strict presentation and taste guidelines.
  • Great multitasker with method management training and extensive food service experience.

Accomplishments

  • Coordinated with vendors to ensure timely delivery of supplies, achieving a 40% reduction in stockouts during events.
  • Reduced wait times at peak hours by 84% by optimizing food prep stations and improving line management techniques.
  • Boosted operational efficiency by introducing HubSpot into the ordering process, reducing order errors by 81%.
  • Collaborated with team of 14 in the development of standard.
  • Reduced overall operational costs by 35% through refined stock purchasing and elimination of wasteful practices.
  • Managed scheduling and payroll for a team of 16, reducing labor costs by 40% without impacting service quality.
  • Prepared detailed budget and sales reports, enabling a 34% decrease in food waste and more accurate ordering.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Autonomously handled closing procedures, balancing cash drawers, and finalizing all end-of-day reports with 28% accuracy.
  • Resolved escalated customer complaints through a proactive approach, leading to a 15% increase in positive feedback.

Affiliations

  • International Council of Nurses
  • American Marketing Association
  • Freemason
  • Event Concession Vendor Collaboration Group – Key contributor to discussions on optimizing vendor negotiations and pricing
  • Healthy Food Trends Consortium – Speaker at annual meeting on the impact of healthy menu diversification, 2023
  • National Association of Foodservice Managers – Contributed to industry reports on sustainable and local food sourcing
  • Rotary International
  • Jaycees
  • American Medical Informatics Association
  • Association of Information Technology Professionals

Certifications

  • Project Management Professional (PMP)
  • Certified in Inventory Management for Hospitality
  • Diversity and Inclusion Certification in Customer Service Industry
  • CPR/First Aid Certification from Harbor & Co.
  • Certified in Vendor Relationship Management
  • Cisco Certified Network Associate (CCNA)
  • Point-of-Sale (POS) System Proficiency Training - ServiceNow
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Safe Alcohol Service Certification by Texas

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