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Skills

  • Sales reporting
  • Skill Development
  • Distribution center management
  • Marketing strategy
  • Regulatory compliance
  • Training and development
  • Sales forecasting
  • POS System proficiency
  • Cross-selling and upselling strategies
  • Sales strategy development

Work Experiences

  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Increased market share and earned #11 ranking by leapfrogging competitors.
  • Helped customers by answering their questions and completing their requests.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Achieved a monthly sales target growth of 70% over 2016 by driving promotions and fostering team engagement.
  • Achieved a 34% improvement in targeted upselling efforts.
  • Taught newly hired Retail Shift Leaders how to upsell using cross-functional collaboration and data analysis, boosting job expertise within the past year.
  • Achieved customer satisfaction scores above 56%.

Summaries

  • Achieved consistent daily sales goals.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Costs were consistently reduced while profits were increased.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Within Customer Service, senior Retail Shift Leader and outstanding performer in workflow optimization and data analysis.
  • Supervisor with 3 years of experience leading talented salespeople who is results-oriented.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • Manager who balances employee and company needs when it comes to team member schedules, breaks, and sick time.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Client-facing professional with a positive attitude and expertise in budget management and workflow optimization.

Accomplishments

  • Initiated customer feedback surveys which provided insights leading to changes that improved repeat business by 73% within 18 months.
  • Assisted in managing vendor relationships, negotiating better pricing on key products, leading to a cost savings of $17 annually.
  • Conducted performance evaluations for 11 direct reports each quarter, enabling the team to consistently meet or exceed sales KPIs by 77%.
  • Implemented a staff scheduling system that reduced labor costs by 66% while maintaining operational efficiency during peak hours.
  • Analyzed daily and weekly sales reports to identify trends and implemented corrective action, leading to a 19% increase in sales year-over-year.
  • Facilitated the onboarding and training of 3 new employees, improving team performance and decreasing turnover by 20% over 18 months.
  • Coached staff members on upselling techniques, which contributed to a 60% increase in add-on product sales.
  • Contributed to a visual merchandising redesign, increasing foot traffic in key areas of the store by 42%, which translated into higher sales.
  • Introduced and executed upsell strategies that increased average transaction value by 54% over three years.
  • Resolved escalated customer complaints, retaining 40% of previously at-risk customers and ensuring continued loyalty.

Affiliations

  • Society of Human Resource Management
  • Retail Management Certification Program (RMCP)
  • Retail Operations Institute (ROI)
  • National Association of Social Workers
  • Regional Retail Leaders Network
  • Loss Prevention Research Council (LPRC)
  • International Council of Shopping Centers (ICSC)
  • Customer Experience Professionals Association (CXPA)
  • Freemason
  • Certified Retail Operations Manager (CROM)

Certifications

  • Effective Retail Sales Promotion Design Certification by standard
  • Certified Cash Handling Specialist (CCHS) by system
  • CompTIA A+ Technician
  • Salesforce
  • Sales and Inventory Forecasting Certification by standard
  • Certified Retail Analytics Specialist (CRAS) by system
  • Certified Retail Sales Associate (CRSA) by procedure
  • Certified Merchandiser Specialist (CMS) by method
  • Certified Retail Trainer (CRT) by procedure
  • Conflict Resolution and Escalation Management Certification by system

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