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Skills

  • Change Management
  • Workload prioritization
  • MS Office
  • Budgets
  • Policy adjustment recommendations
  • Collaboration with Legal Entities
  • Legislation and Policy Interpretation
  • Grant writing and funding procurement
  • Customer service
  • Family Advocacy and Support

Work Experiences

  • Advocated for policy changes.
  • Transported SAP to 18 months customer locations.
  • Contributed to a 39% reduction in workplace incidents.
  • Answered 4 calls per one year to help customers with their questions and concerns.
  • Analyzed service data to identify trends and recommend policy adjustments, resulting in a 17% improvement in service efficiency.
  • Analyzed service data to identify trends.
  • Achieved results within 6 months.
  • Informed potential participants about the services and procedures required to participate in the program.
  • Achieved Innovation Award for excellence in family services through outstanding management and commitment to client success.
  • Collaborated with category customers to determine their needs and deliver method service.

Summaries

  • Delivered exceptional client outcomes.
  • Collaborated with legal teams on family cases.
  • Demonstrated ability to form and maintain long-term relationships.
  • Performance reporting is something I'm familiar with, and I'm always looking for ways to improve operations and personalize assistance.
  • Boosted staff knowledge.
  • Clear understanding of budget management and quality assurance as well as client relations training.
  • Boosted operational efficiency by 15%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a client satisfaction increase of 71%.
  • Achieved results within three years.

Accomplishments

  • Developed and managed volunteer recruitment strategies, resulting in a 84% increase in community involvement.
  • Drafted and submitted 13 successful grant applications that led to increased funding for critical family services.
  • Collaborated with local authorities and legal entities to resolve 16 complex family conflict cases while ensuring legal compliance.
  • Collaborated with grant writers to secure 3 in funding, increasing the department’s operating budget for 2015.
  • Trained 8 staff members in crisis intervention techniques, resulting in a 52% reduction in escalated cases within one year.
  • Collaborated with team of 8 in the development of standard.
  • Reduced the average resolution time for family service cases by 7 through process improvements and staff training.
  • Partnered with legal counsel to develop workshops on rights and responsibilities, attended by 5 individuals.
  • Managed allocation of resources during initiative, ensuring timely assistance delivery within three years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Rotary International
  • Children’s Defense Fund – Family Advocacy Network
  • National Association of Counsel for Children (NACC)
  • American Association of Health and Human Services Attorneys (AAHHSA)
  • Council on Accreditation for Family Services Programs
  • National Council for Behavioral Health – Family Services Track
  • American Counseling Association (ACA)
  • Project Management Institute
  • Toastmasters
  • Jaycees

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Accredited Case Manager (ACM)
  • Children, Youth and Family Services Certificate Brightline
  • Master’s Degree in Social Work (MSW) system
  • Crisis Prevention Intervention (CPI) 2020
  • Advanced Family Mediation Certificate Vantage
  • Salesforce
  • First Aid/CPR Certified
  • Certified Case Manager (CCM)
  • Certified Evidence-Based Practice in Human Services (CEBPHS)

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