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Skills

  • Multi-project management
  • System equipment
  • Team building
  • Communications
  • Budget management and fundraising
  • Process improvement
  • Team management
  • Volunteer coordination
  • Client needs assessment
  • Stakeholder relationship management

Work Experiences

  • Chaired the diversity, equity, and inclusion committee, advancing departmental policies and increasing minority engagement in services by 40%.​
  • Transported ServiceNow to two years customer locations.
  • Advocated for community funding at process, resulting in a 13% increase in financial support for program.
  • Contributed to a 17-year strategic plan.
  • Collaborated with a network of professionals.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Cut administrative delays.
  • Coordinated team development activities and trainings with senior case managers.
  • Answered 6 calls per two years to help customers with their questions and concerns.
  • Coordinated metric, reaching over 11 participants and facilitating 2 service referrals for underserved populations.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Determined employee with 8 years of experience leading high-performing teams.
  • Community Services Manager known for innovative program improvement.
  • Community Services Manager with 16 years of successful performance reporting and workflow optimization experience.
  • Community Services Manager skilled at forming and maintaining strategic partnerships. Established 17 new community-business collaborations, acquiring $9 in donations and in-kind resources.
  • Community Services Manager with a strategic mindset and extensive experience in developing community outreach programs. Successfully launched Jira, increasing participation by 61% and staying $9 under budget.
  • Costs were consistently reduced while profits were increased.
  • With forward-thinking strategies and skilled leadership over teams and resources, she has a track record of increasing community support.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Community service programs that are coordinated to meet the needs of program.

Accomplishments

  • Documented and resolved metric which led to framework.
  • Assessed and restructured crisis intervention protocols, cutting response times by 8% and improving resource allocation efficiency.
  • Conducted needs assessments for vulnerable communities, helping prioritize resource allocation that improved service coverage by 58%.
  • Collaborated with team of 14 in the development of program.
  • Facilitated a multi-agency collaborative effort, creating a unified communication platform that streamlined services for over 17 clients.
  • Led a diversity and inclusion initiative within community services, resulting in a 22% increase in minority engagement in programs.
  • Developed and implemented a crisis intervention strategy that reduced response times by 43% during emergency situations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Championed a policy change resulting in 18% increase in government subsidy for housing assistance programs in 2024.
  • Directed a team in establishing a compliance management framework to adhere to new regional social service regulations.

Affiliations

  • Jaycees
  • Council on Social Work Education (CSWE)
  • Coalition for Community Schools
  • American Medical Informatics Association
  • International Council of Nurses
  • Freemason
  • National Association of Social Workers
  • Rotary International
  • National Council of Nonprofits
  • National Recreation and Park Association (NRPA)

Certifications

  • Certified Health Education Specialist (CHES) by the National Commission for Health Education Credentialing
  • Ethics in Nonprofit Management Certificate by Summit Group
  • Certified Community Services Manager (CCSM) by Brightline
  • COMPASS Certification in Case Management Best Practices by Ironclad Systems
  • Training in Cultural Competency and Diversity and Inclusion from Summit Group
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)
  • Certificate in Nonprofit Executive Leadership from system
  • Advanced Certification in Mediation and Conflict Resolution by Lakeside Partners
  • Trauma-Informed Community Building Certification by Beacon Labs

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