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Skills

  • Time management
  • Supervision
  • Loss prevention strategies
  • Complaint resolution and feedback handling
  • Business Development
  • Change Management
  • Project management
  • Budgets
  • Customer service protocol development
  • Team building

Work Experiences

  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Addressed skill gaps through targeted training.
  • Achieved category in operational excellence by consistently delivering against key performance indicators.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Created metric and system reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Oversaw a group of 9 framework associates who dealt with the department's daily and complex requirements.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 8%.
  • Addressed fluctuating demand levels.

Summaries

  • Strengths in data analysis and quality assurance backed up by Food and Beverage training.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Ability to use sound judgment and independent decision-making skills to positively impact company success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proactive Assistant Duty Manager uses determination and attention to detail to produce high-quality stakeholder engagement work.
  • Professional with over 5 years of experience as a manager for a $7 6 months revenue-generating company.
  • Professional who is both energetic and poised.
  • Forward-thinking manager with 2 years of manufacturing project management experience.
  • Focused on ensuring smooth financial, personnel, and operational operations.

Accomplishments

  • Handled escalated customer grievances with a 23% success rate, consistently maintaining high levels of customer satisfaction.
  • Reduced cost overruns by 77% by streamlining supply chain processes and renegotiating contracts with key suppliers.
  • Collaborated with Human Resources to revamp employee recognition programs, improving employee engagement scores by 59%.
  • Developed and implemented standard operating procedures (SOPs) aimed at optimizing front-end customer service processes, leading to a 22% improvement in service delivery times.
  • Enhanced the employee feedback process via regular one-on-one meetings, leading to a 65% improvement in overall job satisfaction.
  • Documented and resolved procedure which led to standard.
  • Leveraged data analytics to monitor key performance indicators (KPIs), resulting in a 53% increase in team output over three years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed vendor relationships, negotiating favorable terms that reduced procurement expenses by $3 annually.
  • Drove 10 successful major events, leading to a 28% revenue boost during peak seasonal periods.

Affiliations

  • Rotary International
  • International Association of Administrative Professionals
  • Operations Management Association (OMA)
  • Certified Guest Service Professional (CGSP) 2020
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Hotel Technology Next Generation (HTNG)
  • The Association for Operations Management (APICS)
  • American Medical Informatics Association
  • Association for Computing Machinery
  • Green Hospitality Certification Program - 2016

Certifications

  • Hazard Analysis and Critical Control Points (HACCP) Certification
  • ServSafe Food Protection Manager Certification
  • Hotel Revenue Management Certification by Lakeside Partners
  • Hotel Industry Analytics Certification (HIA) by STR
  • Conflict Resolution Certification by Cedar Works
  • Certified Professional in Supply Management (CPSM) by ISM
  • Certified in Management (CIM) by Canadian Institute of Management
  • Project Management Professional (PMP) by standard
  • Certified Public Accountant
  • SHRM Certified Professional (SHRM-CP)

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