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Skills

  • Supervision
  • Regulatory compliance
  • Cybersecurity best practices
  • Relationship development
  • Business continuity planning
  • Process improvement
  • Safety drills
  • Problem resolution
  • Maintenance and repair management
  • Data analysis and reporting

Work Experiences

  • Adopted a microservices architecture.
  • Completed the project under budget.
  • Collaborated with process to integrate SAP.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Answered 7 calls per 6 months to help customers with their questions and concerns.
  • Deployed security tools to increase protection.
  • Transported SAP to the past year customer locations.
  • Achieved minimal downtime.
  • Achieved zero downtime.
  • Consolidated infrastructure in program.

Summaries

  • Personable and effective, with strong critical thinking abilities.
  • Achieved measurable improvement in system scalability.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 100% uptime track record.
  • Achieved 21% on-time delivery rates.
  • Achieved seamless transitions for Beacon Labs.
  • Advised on the selection of enterprise-wide security tools.
  • Multilingual and regarded as an important member of the team.
  • Advised on the selection and deployment of enterprise-wide security tools, enhancing organizational defenses and cutting response times by 82%, protecting critical assets from emerging threats.
  • Oversees the development of efficient and dynamic engineering teams.

Accomplishments

  • Led cross-functional team in 11-week project to implement cloud migration strategy, achieving 26% increase in system reliability.
  • Facilitated knowledge-sharing workshops on cloud technologies, improving cross-functional team collaboration by 55%.
  • Performed technical due diligence for M&A activities, identifying risks and cost-saving opportunities that prevented 14 in potential losses.
  • Collaborated with team of 15 in the development of method.
  • Documented and resolved method which led to procedure.
  • Directed vendor selection and negotiations for enterprise-level SaaS procurement, saving 22% in annual licensing costs.
  • Took initiative to automate legacy system reporting, cutting the manual workload for internal teams by 44% and improving reporting accuracy.
  • Resolved product issue through consumer testing.
  • Orchestrated the architecture migration to Tableau that improved system uptime by 16% and cut maintenance costs by 7 per year.
  • Identified and resolved system bottlenecks, achieving 19% improvement in scalability and supporting an increase in concurrent user traffic.

Affiliations

  • Association for Computing Machinery
  • Society of Women Engineers
  • Rotary International
  • National Association of Social Workers
  • Certified, ITIL Foundation Certification in IT Service Management
  • Affiliate, International Institute of Business Analysis (IIBA)
  • Member, Institute of Electrical and Electronics Engineers (IEEE)
  • Member, Association of Information Technology Professionals (AITP)
  • Advisor, Center for Internet Security (CIS)
  • Professional Affiliate, Cloud Native Computing Foundation (CNCF)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Information Privacy Professional (CIPP)
  • Project Management Professional (PMP)
  • Certified Information Technology Infrastructure Library (ITIL) Expert
  • Certified Professional in Business Continuity Management (CPBCM)
  • ITIL Foundation Certification in IT Service Management
  • Certified Cloud Security Professional (CCSP)
  • Google Cloud Professional Cloud Architect Certification
  • Certified DevOps Engineer - Professional
  • CompTIA Advanced Security Practitioner (CASP+)

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