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Skills

  • Healthcare Systems IT Collaboration
  • Live, Virtual, and Hybrid Training Facilitation
  • Regulatory compliance
  • Epic Ambulatory Module Expertise
  • EHR User Adoption Improvement
  • Cross-functional team collaboration
  • Communications
  • First Aid/CPR
  • Change management in clinical settings
  • Epic Ambulatory Data Reporting Tools

Work Experiences

  • Conducted focused Epic Ambulatory trainings on new feature rollouts, ensuring a 77% increase in system usage across multiple clinics.
  • Achieved Innovation Award for excellence in Epic Ambulatory system training.
  • Based on department-specific workflows.
  • Became a trusted resource for Epic Ambulatory training.
  • Created new training programs for staff, including online modules, interactive software, language labs, and online programs, as well as providing ongoing training.
  • Conducted thorough pre-go-live training sessions.
  • Achieved Top Performer for excellence in Epic Ambulatory system training, as recognized by Summit Group, for maintaining training satisfaction scores over 38%.
  • Collaborated with the IT team.
  • Certified 12 trainers.
  • Conducted Epic Ambulatory trainings on new feature rollouts.

Summaries

  • Dedicated to learning, growing, and succeeding in Computers Hardware.
  • Skilled Training Specialist who is very good at conducting individual and group training sessions on standard, framework, and standard.
  • Known for risk assessment and a goal-oriented mindset.
  • Achieved 67% improvement in EHR usage.
  • Supportive Epic Ambulatory Credentialed Trainer with in-depth knowledge of process industry practices and the ability to help category companies achieve long-term success.
  • Allowed for targeted retraining.
  • Advanced understanding of Epic Ambulatory modules, with an eye towards workflow improvements that have led to a 65% decrease in user errors in one year.
  • Trained in the use of Adobe Creative Suite and the negotiation of method.
  • Accomplished in facilitating Epic Ambulatory training through live, virtual, and hybrid sessions, resulting in system-wide optimization across clinical departments.
  • With extensive knowledge of Microsoft Excel use and process industry procedures, he is an expert in system and method training.

Accomplishments

  • Collected user feedback to refine the Epic Ambulatory training program, optimizing outcomes and reducing training iterations by 9.
  • Conducted workflow analysis and adapted Epic Ambulatory trainings, improving system navigation for providers and achieving a 58% reduction in time-per-patient interaction.
  • Redesigned Epic Ambulatory training material, cutting average classroom training time by 70% while improving learner outcomes.
  • Tracked and evaluated Epic Ambulatory training effectiveness using category LMS, improving course outcomes by 58%.
  • Developed assessment tools to gauge post-training competency, leading to a 48% increase in certification completion for Epic Ambulatory users.
  • Reduced onboarding time for new Epic Ambulatory users by 62% through the implementation of streamlined learning pathways and role-based instruction.
  • Documented and resolved procedure which led to process.
  • Used QuickBooks for virtual Epic Ambulatory training sessions, allowing 9 providers to be trained across the Southeast.
  • Liaised with clinical and administrative staff to redesign Epic billing workflows, decreasing documentation errors by 76% post-training.
  • Provided specialized training catering to marketing, resulting in 3 fewer miscommunications between clinical and billing teams during chart abstractions.

Affiliations

  • EHR Implementation Network
  • Healthcare Information and Management Systems Society (HIMSS)
  • International Council of Nurses
  • American Academy of Professional Coders (AAPC)
  • National Healthcareer Association (NHA)
  • National Association of Social Workers
  • Informatics Nurses Credentialing Organization (INCO)
  • Association for Healthcare Administrative Professionals (AHCAP)
  • Rotary International
  • Epic Users’ Group (EUG)

Certifications

  • Healthcare Trainer’s Certificate (American Society for Training and Development - ASTD)
  • Health Information Technology (HIT) Certification
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • EpicCare Link Certification
  • Six Sigma Lean Healthcare Certification
  • Certified Healthcare Technology Manager (CHTM)
  • Google Certified Professional Cloud Architect
  • Certified Healthcare Simulation Educator (CHSE)

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