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Skills

  • Multi-Task Management
  • Budgeting and cost control
  • Flexibility
  • Computer literate
  • Organizational skills
  • Purchasing
  • Effective multi-tasker
  • Equipment operation and maintenance
  • Employee training
  • Fluent in German

Work Experiences

  • Customers paid with credit cards, cash, and gift certificates, and I made proper change for cash transactions.
  • Was in charge of product packaging and labeling.
  • Devised efficient employee schedules that ensured coverage during peak periods while reducing labor costs.
  • Keep meat products at the proper temperature and humidity.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Was in charge of conducting annual performance evaluations.
  • Was in charge of the stockroom and warehouse.
  • Kept the store floor clear of shopping carts and hand baskets.
  • Baked breads, cookies, and other bakery items after proofing the dough.
  • Verified that all 8 square feet of the restaurant and lounge were clean enough to meet state and federal standards.

Summaries

  • Fast learner with exceptional interpersonal and communication skills, exceptional multitasking ability, excellent problem-solving techniques, and a keen eye for detail.
  • Excellent communication and detail-oriented skills.
  • 16 years of experience in the field, with a strong desire to see the company succeed.
  • Leader who inspires others and solves problems.
  • Exceptional at overcoming obstacles and streamlining processes.
  • Cafe Assistant with a strong work ethic, interpersonal skills, and experience in customer service.
  • Commitment to the highest food safety standards as well as excellent customer service.
  • Through top management skills and business acumen, a talented bar management professional can maximize team performance and bar sales.
  • Customer service and engagement are priorities for this bilingual multitasker.
  • Bakery Clerk with 4 years of experience baking and decorating cakes, cookies, and pastries.

Accomplishments

  • Increased
  • Initiated
  • Generated a 6% increase in wine sales by making appropriate food-pairing suggestions to guests.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Managed
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Reduced
  • Collaborated with team of 11 in the development of standard.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Identified

Affiliations

  • American Culinary Federation (ACF)
  • American Medical Informatics Association
  • International Council of Nurses
  • National Association of Social Workers
  • American Society of Safety Professionals
  • Toastmasters
  • Freemason
  • American Marketing Association
  • Chamber of Commerce - Small Business Member
  • Culinary Institute of America (CIA)

Certifications

  • English Language and Customer Communication Certification – Northwind
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute (AHLEI)
  • Food and Beverage Management Certification – Summit Group
  • Beverage Menu Innovation Course – metric
  • Introduction to Coffee Course – Specialty Coffee Association (SCA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Barista Intermediate Training – Specialty Coffee Association (SCA)
  • Retail and Inventory Management Certification – Vantage
  • Certified Sales Professional (CSP) – method
  • Alcohol Seller or Server Certification – Massachusetts

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