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Skills

  • Process Mapping
  • Stakeholder engagement
  • Technical writing
  • Gap analysis
  • Cost reduction strategies
  • Capacity planning
  • Hands-on experience with QuickBooks systems
  • Adaptability to new technologies
  • Resource allocation
  • Analytical problem solving

Work Experiences

  • Used process mapping to look at the entire business flow and identify areas for improvement.
  • Contributed to the improvement of strategic planning operations by demonstrating a clear link between current policies and business outcomes.
  • Collaborated on customizing program CRM systems.
  • Enhanced framework by adding new features and infrastructure to the method system.
  • Evaluated and adopted new technologies to meet changing industry needs.
  • Used information engineering, data modeling, and structured analysis to plan and design computer systems.
  • Collaborated with security teams.
  • Collaborated with external stakeholders.
  • Assisted engineers and technicians.
  • Contributed to error tracking systems in Jira, reducing issue resolution times for key functions by 53% and improving user satisfaction.

Summaries

  • Achieved a 78% reduction in system downtime for clients.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Adept at coordinating with vendors.
  • Accomplished Junior Technical Consultant.
  • Background in vendor relationship management.
  • Proven track record of translating specific business objectives such as growth and efficiency into new system designs.
  • Assisted in the deployment of Microsoft Excel systems.
  • Clear understanding of cross-functional collaboration and vendor management as well as cross-functional collaboration training.
  • Within Miscellaneous, senior Junior Technical Consultant and outstanding performer in quality assurance and stakeholder engagement.
  • Junior Technical Consultant with 14 years of successful project management and client relations experience.

Accomplishments

  • Assisted in drafting and reviewing statements of work (SOW) for proposed technical solutions, contributing to the acquisition of contracts worth $2.
  • Worked alongside client teams during implementation of the latest patch for Workday, which reduced system latency by 82% and improved overall performance benchmarks.
  • Enhanced cloud architecture by identifying key points for optimization, improving throughput by 49% and reducing cold start times by procedure% for client applications.
  • Identified and resolved bottlenecks in system performance through the use of method, resulting in a 26% improvement in system response times.
  • Provided root cause analysis and resolution for recurring system integration issues, cutting support ticket volumes by 30% over a the past year span.
  • Led the analysis and redesign of workflows within the Asana platform, improving process efficiency by 43% for client operations.
  • Deployed cloud infrastructure solutions using initiative, reducing system downtime by 25% and cutting hosting costs by $8 annually.
  • Suggested improvements based on performance reports that led to Beacon Labs adopting new HubSpot, yielding cost savings of approximately $12 annually.
  • Reduced manual ticket creation workflow time by 55% through process re-engineering and automation with Power BI.
  • Supported a cross-functional team during a Asana upgrade, identifying key functionalities for automation that shortened processing times by 26%.

Affiliations

  • National Association of Social Workers
  • Information Systems Security Association (ISSA)
  • ITIL Foundation Certification
  • Certified Information Systems Security Professional (CISSP) - 2024
  • American Society of Safety Professionals
  • Microsoft Certified: Azure Fundamentals 2015
  • Rotary International
  • Microsoft Power BI User Group
  • Jaycees
  • Certified Data Management Professional (CDMP)

Certifications

  • Microsoft Certified Solutions Developer (MCSD): App Builder
  • Google Certified Professional Cloud Architect
  • Oracle Certified Associate (OCA) - Oracle Database 12c
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • Amazon Web Services (AWS) Certified Developer – Associate
  • Google Cloud Professional Cloud Architect
  • Project Management Professional (PMP)
  • Certified in Cloud Security Knowledge (CCSK) - Summit Group
  • ServiceNow Certified Implementation Specialist – Power BI

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