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Skills

  • Training programs development
  • Business operations
  • Policy and procedure modification
  • Documentation and control
  • Clinic Scheduling Optimization
  • Process improvement
  • Data entry
  • Staff management
  • Electronic Health Records (EHR) system management
  • Cross-functional project coordination

Work Experiences

  • Automated data entry processes within clinical systems, saving approximately 79% of staff time on routine clerical tasks.
  • Coordinated across 9 clinical locations.
  • Organized corporate and office conferences for company employees and guests.
  • Achieved Outstanding Service Award for excellence in administrative leadership by spearheading multiple clinic improvement initiatives.
  • Achieved Outstanding Service Award for excellence in administrative leadership.
  • Achieved 2019 Top Performer recognition for data integrity.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Avoided service interruptions.
  • Collaborated with IT to troubleshoot system issues.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.

Summaries

  • Adept in EHR systems management.
  • Within Healthcare, senior Senior Clinical Administrative Coordinator and outstanding performer in workflow optimization and vendor management.
  • Adept at implementing technology solutions.
  • Highly skilled in strategic planning terminology, as well as departmental payroll, budgeting, and AP/AR activities.
  • Adept at project oversight.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Adept at cross-functional team coordination.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • To meet project objectives, prioritize projects and multitask effectively.
  • Dedicated to learning, growing, and succeeding in Healthcare.

Accomplishments

  • Led a task force to optimize lab result reporting workflows, cutting report delivery times by 2 days.
  • Automated timesheet management for 14 clinical staff members, reducing payroll processing time by 39%.
  • Transformed the clinic's on-boarding procedures, reducing new hire training time by 35% while maintaining a high level of staff preparedness.
  • Coordinated the logistics of a clinic-wide initiative, increasing operational efficiency by 43% and improving patient throughput.
  • Facilitated ongoing staff training programs, improving overall competency in data management systems by 70%. Led to higher team performance ratings in 2024.
  • Directed a project to align all clinic documentation with HIPAA regulations, reducing compliance risks by 57%.
  • Reduced paper use by 64% by launching a digital forms initiative, saving $14 in annual supply costs.
  • Streamlined the patient billing process by integrating new software, reducing errors and cutting processing times by 26%. Increased patient payment collection rates as a result.
  • Coordinated the successful transition of a department from manual to electronic charting, improving record-keeping efficiency by 14%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Freemason
  • Association for Computing Machinery
  • American Academy of Medical Administrators (AAMA)
  • Society of Women Engineers
  • American College of Healthcare Executives (ACHE)
  • American Academy of Professional Coders (AAPC)
  • Certified Professional in Healthcare Risk Management (CPHRM) through ASHRM
  • National Association of Clinical Research Professionals (NACRP)
  • Society for Healthcare Strategy and Market Development (SHSMD)
  • Certified Medical Administrative Assistant (CMAA) obtained through program

Certifications

  • CompTIA A+ Technician
  • CompTIA Security+
  • ServSafe
  • Project Management Professional (PMP) - Northwind
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Medical Manager (CMM) - Vantage
  • Certificate in Practice Management (CPM) - Meridian
  • Lean Six Sigma Green Belt Certification – Cedar Works
  • Certified Medical Administrative Assistant (CMAA) - Cedar Works
  • Certified Public Accountant

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