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Skills

  • Clinical Staff Scheduling
  • Regulatory compliance (HIPAA)
  • Document Management Systems (DMS) Implementation
  • Staff management
  • Organization
  • Customer service
  • Downtime mitigation
  • Communications
  • Operational Efficiency Analysis
  • Regulatory compliance

Work Experiences

  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Achieved Outstanding Service Award for excellence in administrative leadership by spearheading multiple clinic improvement initiatives.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Restructured installation processes and staff teams, resulting in a 3% increase in productivity.
  • Analyzed monthly clinical performance reports and identified areas of improvement, leading to a 44% increase in staff productivity.
  • Collaborated with cross-site managers.
  • Achieved a 61% improvement in patient satisfaction scores.
  • Avoided audit concerns.

Summaries

  • Achieved a 37% patient retention rate.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Adept at project oversight.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • In process, procedure, and policy improvement initiatives, the adroit professional exemplifies multidisciplinary managerial skill.
  • Boosted long-term efficiency.
  • Boosted overall staff productivity.
  • Strengths in performance reporting and team leadership backed up by Healthcare training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Streamlined the patient billing process by integrating new software, reducing errors and cutting processing times by 26%. Increased patient payment collection rates as a result.
  • Led a task force to optimize lab result reporting workflows, cutting report delivery times by 2 days.
  • Optimized departmental scheduling, increasing the accuracy of staffing levels in high-demand periods by 70%, reducing overtime costs by $14 per month.
  • Reduced appointment cancellations by 38% through the successful implementation of an automated SMS and email reminder system.
  • Played a key role in a revenue cycle management project, helping to increase the capture of billable procedures by 65%. Generated $7 in additional revenue.
  • Transformed the clinic's on-boarding procedures, reducing new hire training time by 35% while maintaining a high level of staff preparedness.
  • Designed patient follow-up procedures that reduced readmission rates by 68%, improving overall patient outcomes.
  • Trained 5 clinical staff on new administrative software, improving overall operational accuracy and reducing errors by 28%.
  • Facilitated ongoing staff training programs, improving overall competency in data management systems by 70%. Led to higher team performance ratings in 2024.
  • Worked closely with clinical staff to establish a resource allocation plan, decreasing overhead costs by $11 annually.

Affiliations

  • National Healthcareer Association (NHA)
  • National Association of Social Workers
  • Certified Healthcare Financial Professional (CHFP) through HFMA
  • Healthcare Financial Management Association (HFMA)
  • Certified Healthcare Administrative Professional (cHAP) through AHCAP
  • Toastmasters
  • American Association of Healthcare Administrative Management (AAHAM)
  • Patient Advocate Certification from Patient Advocate Certification Board (PACB)
  • Society of Clinical Research Associates (SOCRA)
  • Basic Life Support (BLS) Certification accredited by Vantage

Certifications

  • Project Management Professional (PMP)
  • Certified Healthcare Access Manager (CHAM) - Harbor & Co.
  • CompTIA Security+
  • Certified Medical Manager (CMM) - Vantage
  • Certified Professional in Patient Safety (CPPS) - Harbor & Co.
  • ServSafe
  • Google Certified Professional Cloud Architect
  • Certified Medical Administrative Assistant (CMAA) - Cedar Works
  • Certified Professional in Healthcare Quality (CPHQ) - Ironclad Systems
  • Certified Revenue Cycle Specialist (CRCS) Brightline

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