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Skills

  • Customer relations and communications
  • Data entry
  • Meeting arrangements
  • Document conversion
  • Conflict resolution and mediation
  • Business correspondence
  • Project Planning
  • Sorting and labeling
  • Workflow planning
  • Sage 50 US

Work Experiences

  • Created new filing and organizational procedures that helped the company save $16 per 6 months in labor costs.
  • Updated the program's initiative information in the tracking system.
  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Family Readiness Assistants and clients.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Identified and suggested improvements to existing processes in order to improve accuracy, efficiency, and service quality.
  • Improved customer service ratings by 16% by training 17 new employees on proper phone handling techniques.
  • Created a new data management system that reduced data retrieval time by 14%.
  • Took up to 4 calls per three years and quickly redirected them.

Summaries

  • Capable of gathering and organizing specific data as well as converting documents into the desired formats.
  • Proven track record of updating offices and increasing overall productivity.
  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Prepared to bring 11 years of experience to Northwind and take on a new and challenging role.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Dedicated to keeping track of program data, creating process reports, and performance reporting.
  • Commended for cultivating a positive work culture by interacting with employees and customers cheerfully.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as category and method.

Accomplishments

  • Established a resilient feedback loop between family readiness offices and families, leading to ongoing program improvement based on satisfaction metrics.
  • Developed partnerships with local organizations to enhance family support services, increasing community resource availability by 83%.
  • Created user-friendly resource communication channels between base leadership and 10 families, increasing information dissemination by 69%.
  • Improved family outreach during deployments by launching virtual support networks, engaging 9 families with valuable resources.
  • Analyzed family needs assessments to initiate targeted support programs, improving satisfaction rates across initiative.
  • Mentored and trained new family readiness volunteers, growing the volunteer team by 43% within the past year.
  • Regularly conducted focus groups with military spouses, using feedback to enhance family programming and increasing engagement by 24%.
  • Collaborated with military leadership to introduce new family-friendly housing policies, increasing family satisfaction by 59%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monitored and evaluated the effectiveness of family support services by generating monthly reports, boosting service satisfaction rates by 70%.

Affiliations

  • Lions Club
  • Council of Military Spouse Clubs
  • Military Families for High Standards Advisory Group
  • National Association of Social Workers
  • Committee Member of Military Child Education Coalition (MCEC)
  • American Medical Informatics Association
  • Military Community and Family Policy Office Advisory Board Member
  • Armed Forces Family Readiness Council
  • Volunteer Leadership at Armed Services YMCA
  • Accredited Counselor of Family Stressor Management in Military Contexts

Certifications

  • Certified Family Life Educator (CFLE) - Lakeside Partners
  • ServSafe
  • Certified Public Accountant
  • Certificate in Budgeting and Financial Planning for Military Families - Brightline
  • Early Childhood and Childhood School Transitions Training - 2018 - Harbor & Co.
  • Certified Workshop Leader in Communication Skills - Beacon Labs
  • Certified Financial Education Instructor (CFEI) Ironclad Systems
  • Certificate in Survey Methods for Social Impact - Summit Group
  • Certificate in Family Resource Management - Lakeside Partners
  • Certificate in Public Speaking and Communication - Arizona - 2021

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