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Skills

  • Business correspondence
  • Document conversion
  • Meeting minutes
  • Executive presentations
  • Travel planning
  • Office administration
  • Scheduling
  • Office management
  • Human resource laws
  • Payroll and budgeting

Work Experiences

  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Wrote and proofread memos, letters, and reports to ensure that they were error-free.
  • Oversaw 5 calendars in order to coordinate meetings, appointments, and events strategically.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 11 ring.
  • Wrote extremely precise internal and external letters and memos.
  • Used QuickBooks to write a variety of letters, reports, and other documents.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Used performance reporting and risk assessment to quickly resolve procedure issues, effectively reducing customer complaints by 6%.

Summaries

  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Bringing 5 years of outstanding performance in related roles to the table.
  • Proven track record of updating offices and increasing overall productivity.
  • Exceptional at adhering to strict financial controls and deadlines.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Committed to high-quality organization and office management, as well as problem-solving skills.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as category and method.
  • Family Readiness Assistant is an attentive and personable administrative support professional with 15 years of experience in fast-paced office environments.
  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 3-person team.

Accomplishments

  • Documented and resolved metric which led to initiative.
  • Mentored and trained new family readiness volunteers, growing the volunteer team by 43% within the past year.
  • Played a key role in the development of a base-wide emergency response plan that ensured the safety of 16 families during a process.
  • Monitored and evaluated the effectiveness of family support services by generating monthly reports, boosting service satisfaction rates by 70%.
  • Regularly conducted focus groups with military spouses, using feedback to enhance family programming and increasing engagement by 24%.
  • Designed family readiness manuals that improved the self-reliance of newly deployed families, reducing dependency on base resources by 39%.
  • Successfully advocated for additional counseling services, resulting in a 77% increase in families seeking mental health support.
  • Developed partnerships with local organizations to enhance family support services, increasing community resource availability by 83%.
  • Advised military families on accessing local community resources, resulting in improved adaptability during program.
  • Improved family outreach during deployments by launching virtual support networks, engaging 9 families with valuable resources.

Affiliations

  • National Military Family Association (NMFA)
  • Toastmasters
  • Council of Military Spouse Clubs
  • Military Spouse Advocacy Network
  • Accredited Counselor of Family Stressor Management in Military Contexts
  • Military Interstate Children's Compact Commission Participant
  • Project Management Institute
  • Exceptional Family Member Program (EFMP) Advocate
  • International Association of Administrative Professionals
  • Military Families for High Standards Advisory Group

Certifications

  • Family Readiness Group Leader Training - procedure - 2017
  • Certificate in Stress Management Counseling - Northwind - 2024
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in Conflict Management and Negotiation - Washington
  • Certified Child and Youth Care Worker (CYC) - Texas
  • Certified Financial Social Work - Harbor & Co.
  • Basic Mediation and Conflict Resolution Certificate - North Carolina
  • Project Management Professional (PMP)
  • Certified Public Accountant
  • Salesforce

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