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Skills

  • Interpersonal communication skills
  • Dining area cleanliness
  • Food cost management
  • To-go order preparation
  • Cash handling accuracy
  • Training and onboarding
  • Health and safety compliance
  • Conflict resolution and de-escalation
  • Customer satisfaction improvement strategies
  • Order delivery practices

Work Experiences

  • Achieved improvement over method.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Achieved results in the two years following the campaign.
  • Achieved this across one year.
  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Was in charge of loading and unloading dirty dishes and utensils onto well-organized busing trays for quick cleaning and storage.
  • Kept a calm, professional demeanor while scheduling multiple reservations and managing seating arrangements in a high-traffic system restaurant.
  • Accommodated an average of 14 guest requests per shift.
  • Managed food resources, memorized orders, and coordinated service in a 14-table restaurant.

Summaries

  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Hospitality Employee is a multi-talented Hospitality Employee who is consistently rewarded for planning and operational improvements.
  • Accomplished hospitality employee with a track record of increasing sales by 27% through strategic upselling efforts and providing guests with memorable dining experiences.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • In stressful situations, a detailed organizer of service operations with versatility.
  • Hospitality Employee who is focused on guest satisfaction and has excellent interpersonal and communication skills.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished hospitality employee.
  • Clear understanding of strategic planning and client relations as well as workflow optimization training.

Accomplishments

  • Resolved product issue through consumer testing.
  • Supported hotel management in adjusting pricing strategies, resulting in an average daily rate (ADR) increase of 15% in initiative.
  • Utilized excellent interpersonal communication skills to assist over 15 guests daily, leading to a repeat guest rate increase of 62%.
  • Introduced beverage pairing recommendations, leading to an average per-guest spend increase of 71%.
  • Monitored and enforced health and safety protocols, resulting in zero violations over framework.
  • Promoted health and safety compliance through regular training updates, consistently scoring 62% or higher on audits.
  • Negotiated pricing with local suppliers, leading to a 38% cost reduction on category purchases.
  • Trained a team of 13 on best hospitality practices, resulting in a 78% improvement in customer service ratings over program.
  • Implemented guest satisfaction procedures, resulting in a 84% increase in overall positive review scores on HubSpot.
  • Enhanced operational efficiency by cross-training staff in multiple roles, reducing the need for additional seasonal hires by 31%.

Affiliations

  • Certified Hospitality Sales Professional (CHSP)
  • Association for Supply Chain Management (APICS)
  • Freemason
  • American Marketing Association
  • International Association of Administrative Professionals
  • Society of Human Resource Management
  • World Association for Hospitality and Tourism Education and Training (AMFORHT)
  • Rotary International
  • International Society of Hotel Associations (ISHA)
  • Association of Information Technology Professionals

Certifications

  • Leadership and Emotional Intelligence in Hospitality Certificate - Brightline
  • CompTIA A+ Technician
  • Cross-Training and Staff Turnover Reduction Course - Harbor & Co.
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • Certified Front Desk Representative (CFDR) – American Hotel & Lodging Educational Institute
  • BarSmarts Professional Bartender Certification - BarSmarts
  • Food and Beverage Management Certificate – eCornell

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