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Skills

  • Customer service
  • Miscellaneous expertise
  • Account servicing
  • Lead prospecting
  • Project organization
  • Process equipment
  • Strategic planning
  • Problem resolution
  • Business operations
  • Product promotions

Work Experiences

  • Provided training to customers' employees and demonstrated how to use and maintain products.
  • Managed SAP inventory to improve sales pitches and closed more than 18 sales in three years.
  • Collaborated with C-level executives.
  • Achieved results over 6 months.
  • Collaborated with retail representatives to improve product presentations and advertising collateral in order to increase sales.
  • Coordinated cross-functional teams to ensure seamless execution of multi-channel digital campaigns, achieving an average 12% increase in ROI.
  • Achieved an average 4% increase in ROI.
  • Built and maintained relationships with senior stakeholders across multiple verticals, securing long-term contracts valued at over $7.
  • Achieved 18% revenue lift.
  • Built and maintained relationships with senior stakeholders.

Summaries

  • Customers have increased by 13%, and new sales revenue has increased by more than $14.
  • Proactive Digital Senior Account Executive with 15 years of experience perceiving and addressing customers' needs to generate sales.
  • Bringing 16 years of experience in this field.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Digital Senior Account Executive with 15 years of successful risk assessment and process improvement experience.
  • Dedicated sales professional with experience engaging with prospects, negotiating deals, and client relations and strategic planning.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Dedicated to providing excellent customer service.
  • Dedicated Sales Representative with a track record of identifying prospects and converting them into customers.
  • Achieved a 61% improvement in campaign KPIs through the adoption of data-driven decision-making and advanced reporting techniques.

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved 71% increase in web traffic through well-coordinated SEO and content marketing strategies over 6 months.
  • Identified and corrected underperforming strategies, boosting campaign efficiency by 66% over several months.
  • Standardized client reporting process and improved accuracy by 55%, reducing manual processing time by two years.
  • Collaborated with creative teams to develop and execute digital ad campaigns that improved brand awareness by 48%.
  • Integrated Asana into workflows that optimized digital ad performance analysis, improving time to insight by one year.
  • Documented and resolved category which led to metric.
  • Achieved PMP to enhance digital marketing strategy, resulting in an additional 85% boost in campaign results.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed personalized client presentations, increasing proposal acceptance rates by 56%.

Affiliations

  • American Society of Safety Professionals
  • International Association of Business Communicators (IABC)
  • Social Media Optimization (SMO) Best Practices Group
  • HubSpot User Group Raleigh
  • National Association of Social Workers
  • Association of National Advertisers (ANA) Member
  • Association of Strategic Alliance Professionals (ASAP) – Digital Marketing Focus
  • Toastmasters
  • Interactive Advertising Bureau (IAB)
  • Certified Digital Marketing Professional (CDMP) - 2018

Certifications

  • Google Ads Certification 2023
  • Certified Public Accountant (CPA)
  • Hootsuite Social Marketing Certification – 2015
  • Content Strategy Certification - ServiceNow - 2021
  • Agile Certified Practitioner (PMI-ACP) - Project Management Institute (2019)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Facebook Certified Creative Strategist - 2018
  • Apple Certified Associate (ACA)
  • Certified Digital Marketing Professional (CDMP) - Digital Marketing Institute (2023)
  • Certified Digital Media Buyer (CDMB) - Meridian - 2015

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