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Skills

  • High-performance team building
  • Cost savings analysis
  • Team Leadership
  • MS Office
  • Problem resolution
  • First Aid/CPR
  • Budgets
  • Change Management
  • Revenue Growth Contributions
  • Business operations

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 51% cost savings.
  • Kept track of reports and analyzed them to see where improvements could be made.
  • Make sure that customer issues/complaints are resolved satisfactorily or escalated as needed.
  • Collaborated with human resources on recruitment drives.
  • Achieved 15% faster project delivery.
  • Collaborated with IT department.
  • Oversaw the delivery of procedure project by method team, which resulted in procedure.
  • Achieved results within 2015.
  • Gathered, organized, and entered data into a database system.

Summaries

  • Associate Team Lead proficient in coaching.
  • Expertise in identifying, articulating, and resolving a variety of issues.
  • Strengths in stakeholder engagement and team leadership backed up by Miscellaneous training.
  • Achieved 75% reductions in processing times.
  • Microsoft Excel and Tableau are two of my strongest skills.
  • Achieved significant improvements in team performance.
  • To optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies, cultivates rapport with individuals.
  • Aligned team goals with corporate objectives.
  • Adept at onboarding optimization and team mentorship, reducing training time by 17% and achieving significant improvements in team performance.
  • Achieved a 20% cost efficiency boost.

Accomplishments

  • Helped secure funding of method for critical projects by presenting comprehensive and well-documented project proposals to stakeholders.
  • Promoted to Associate Team Lead within 12 months due to consistent meeting and exceeding of KPIs related to budget management and team leadership.
  • Developed mentorship initiatives that improved team efficiency by 22%, leading to higher employee retention.
  • Drove process improvement initiatives across 9 departments, achieving a 17% reduction in process inefficiencies.
  • Built and maintained a comprehensive project tracking dashboard, leading to a 69% increase in project status visibility for stakeholders.
  • Implemented key performance metrics (KPIs) that helped reduce project delays by 10 weeks, achieving consistent on-time project delivery.
  • Coordinated communication between 16 remote teams, improving collaboration and reducing miscommunication issues.
  • Managed client relations, improving client satisfaction scores by 82% and increasing repeat business opportunities.
  • Optimized a talent acquisition framework, improving the time-to-hire by 44% and securing top talent for key positions.
  • Effectively managed 12 client accounts, leading to a 28% increase in service renewals.

Affiliations

  • The Association of Leadership Educators (ALE)
  • Association of Information Technology Professionals
  • Association for Operations Management (APICS)
  • Agile Alliance
  • World Association of Business Coaches (WABC)
  • American Society of Safety Professionals
  • Certified Professional in Leadership Coaching (CPLC), Harbor & Co.
  • Association for Computing Machinery
  • Team Leadership and Collaboration Training Program, Vantage
  • Rotary International

Certifications

  • Certified Customer Success Manager (CCSM) by SuccessHACKER
  • Talent Development Certification by Northwind
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Call Center Manager (CCCM) by RCCSP
  • Microsoft Excel Expert Certification
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • ServSafe
  • First Aid/CPR Certified

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