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Skills

  • Developing inventive procedural systems
  • Bulk order preparation
  • Team building
  • Project organization
  • Process improvement
  • Health department compliance and inspections
  • Store planning and display design
  • Multi-tasking in fast-paced environments
  • Cross-training in multiple departments
  • Accurate weighing and labeling

Work Experiences

  • Performed duties in a fast-paced retail environment, ensuring that stocking methods and plans were organized.
  • Assisted with sourcing inquiries.
  • Delighted customers by quickly locating requested items, increasing store revenue and increasing customer retention.
  • Achieved add-on sales worth $15 per shift on average.
  • Was in charge of office technology and equipment, such as standard, framework, and metric.
  • Assisted in maintaining and organizing cold storage units, reducing retrieval times by 11 minutes per shift.
  • Replenished inventory with a focus on meeting the needs of customers.
  • Analyzed and corrected inventory gaps.
  • Collaborated with team members.
  • Assisted during peak shopping times.

Summaries

  • Motivating leader who has built and managed process teams in the past.
  • Scrum Master certified
  • Problem-solving, communication, and time-management skills are exceptional.
  • Employee who is customer-focused and dedicated to quality assurance.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Strong technical skills and experience in project management.
  • Client relations in standard settings and vendor management in project management settings.
  • Deli Stocker with client relations and workflow optimization abilities.
  • Communicative and team-oriented, with Jira expertise.
  • Strategic planning Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.

Accomplishments

  • Efficiently replenished stock levels during peak hours, reducing customer wait time by 26%.
  • Reduced food spoilage by overseeing proper stock rotation, decreasing waste by 37% over 4-month period.
  • Leveraged bilingual skills to enhance customer experience by serving 15+ non-English-speaking customers per shift, leading to positive feedback.
  • Provided outstanding customer service by addressing complaints quickly, increasing satisfaction ratings by 70% points according to survey data.
  • Consistently ranked in the top 13% for customer wait times reduction through efficient restocking and order preparation during peak shifts.
  • Collaborated with team to manage seasonal increases in demand, ensuring smooth operation during holidays and reducing overtime costs by 71%.
  • Received in-house recognition for achieving 74% accuracy in deli product labeling, ensuring legal compliance and improving customer satisfaction.
  • Revised the department’s cleaning schedule resulting in a Outstanding Service Award for the adherence to food safety and hygiene standards.
  • Maintained cleanliness and sanitation as per Boston regulations, resulting in minimal food safety violations over 11 years.
  • Trained 6 new team members on deli best practices, including safety, sanitation, and customer service protocols, reducing onboarding time by 12%.

Affiliations

  • Attended ‘Safe Meat Handling’ Workshop conducted by Lakeside Partners to enhance product handling procedures at the deli counter - 2024
  • Attended Retail Stocking and Inventory Best Practices Seminar by category, learning about optimizing stock efficiency and reducing restocking time
  • Completed training with the Retail Deli Industry Training Program from procedure, improving customer interaction skills in multiple languages
  • Participant, National Restaurant Association (NRA), focusing on retail food handling and customer service excellence in deli operations
  • Completed ServSafe® Food Handler Certification to ensure compliance with deli sanitation and food safety standards - 2016
  • Contributor to newsletters published by the International Dairy Deli Bakery Association (IDDBA), staying informed on the latest trends in deli operations
  • Current member of the International Fresh-Cut Produce Association (IFPA), focusing on deli packaging and product freshness strategies
  • Member of Grocery Manufacturers Association (GMA), staying informed on global trends in food products and deli counter best practices
  • Recipient of procedure for Excellence in Service, recognized for efforts in developing strategies to retain 79% of repeat deli clients
  • Approved member, Foodservice Warehouse Operator Certification (FSWC) for enhancing deli stock management and rotation techniques

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Deli Safety Management Certificate
  • Google Certified Professional Cloud Architect
  • Retail Management Certificate Lakeside Partners
  • Allergen Awareness Certificate
  • CompTIA A+ Technician
  • Certified Supplier Auditor in Food Operations - Northwind
  • ServSafe Food Handler Certification
  • Salesforce
  • CompTIA Security+

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