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Skills

  • MS Office
  • Food safety and sanitation compliance
  • Operational improvement
  • Relationship development
  • Cross-training in multiple departments
  • Invoice generation
  • Planning and coordination
  • Inventory replenishment
  • Communications
  • Accurate weighing and labeling

Work Experiences

  • Immediately notified Deli Stocker of any spills or framework issues, allowing for quick cleanup and remediation.
  • Boosted customer satisfaction scores by 77%.
  • Achieved minimal or no corrective actions.
  • Used a forklift to lift and place merchandise in designated areas.
  • Consistently maintained deli display cleanliness.
  • Was in charge of office technology and equipment, such as standard, framework, and metric.
  • Processed customer purchases and returned correct currency and bills while maintaining an accuracy rate of 4%.
  • Collaborated with the Phoenix health department.
  • Balanced strict hygiene routines.
  • Achieved resolution in 11% of cases.

Summaries

  • Results-oriented Miscellaneous professional with process improvement, cross-functional collaboration, and budget management strengths.
  • Have a lot of experience in method settings.
  • Individual with experience in shipping and receiving as well as conducting physical inventories.
  • Deli Stocker and team leader with 3 years of experience in program settings.
  • QuickBooks and Asana experts with exceptional interpersonal skills.
  • Capable of lifting 16 pounds and trained to operate category and process machinery.
  • Exceptional at accurately interpreting stocking instructions and shelving products.
  • Excellent communication skills and a strong desire to work as part of a team.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Employee who is customer-focused and dedicated to quality assurance.

Accomplishments

  • Efficiently replenished stock levels during peak hours, reducing customer wait time by 26%.
  • Exceeded store revenue goals through successful promotion of specialty deli products, contributing 74% additional income over baseline.
  • Facilitated the successful completion of monthly inventory checks, ensuring product counts were accurate within 44% every time.
  • Revised the department’s cleaning schedule resulting in a Outstanding Service Award for the adherence to food safety and hygiene standards.
  • Upsold daily deli specials and promotions, consistently achieving 50% of sales targets during peak hours.
  • Managed daily deli section operations, ensuring a 28% accuracy in order preparation and delivery against timelines.
  • Handled 12+ customer interactions per shift, consistently maintaining a 41% customer satisfaction rating according to in-store surveys.
  • Reduced loss of goods and inventory discrepancies by 63% through a new system of tracking sell-by dates and real-time shelf stock data.
  • Assisted in redesigning display setups, leading to a 23% increase in impulse buys and higher visual appeal in the deli section.
  • Maintained cleanliness and sanitation as per Boston regulations, resulting in minimal food safety violations over 11 years.

Affiliations

  • Certification in Hazard Analysis and Critical Control Point (HACCP) protocols, increasing expertise in maintaining cold chain integrity
  • Event Manager participant at regional Culinary Food Fairs, hosting deli showcases for corporate events that drove sales growth by $8
  • Member of Multicultural Foodservice and Hospitality Alliance (MFHA), integrating diverse multilingual communication tactics in customer service
  • Affiliated with the Food Marketing Institute (FMI), participating in sessions on supply chain optimization to reduce out-of-stock scenarios - 2016
  • Certified Merchandising Expert from Meridian, increasing proficiency in product placement and counter presentation in the deli area
  • Completed ServSafe® Food Handler Certification to ensure compliance with deli sanitation and food safety standards - 2016
  • Participated in Advanced Slicing Techniques Seminar from Harbor & Co., increasing slicing machine efficiency by 42% - 2023
  • Alumni, program Culinary Arts Program, specializing in food preparation and safety procedures for commercial food services - 2016
  • Accredited, Certificate in Deli Sales Strategies Workshop by Lakeside Partners, focusing on bulk order handling and revenue generation from event planning
  • Member, Association of Food Technologists (AFT), actively engaged in deli product handling best practices and safety protocols - 2019 to Present

Certifications

  • Certified Food Protection Manager (CFPM)
  • Salesforce
  • Certificate in Supermarket Operations
  • Food Safety Manager Certification (FSMC)
  • Microsoft Certified Systems Engineer (MCSE)
  • Association for Project Management (APM)
  • Multilingual Workplace Communication Certification - Japanese
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • Certificate in Safe Meat and Poultry Handling

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