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Skills

  • Budgeting
  • Recruitment
  • Daily Operations Management
  • Conflict resolution
  • Time management
  • First Aid/CPR
  • Conflict mediation
  • Food plating and presentation
  • Budgets
  • Process streamlining

Work Experiences

  • Consistently met daily sales and service goals.
  • Achieved a 50% increase in customer satisfaction.
  • Achieved a 73% higher staff satisfaction score.
  • Identified operational flaws and took corrective action to address standard and system concerns while also facilitating metric.
  • Communicated across departments to resolve supply chain issues, ensuring timely delivery of key ingredients and materials while reducing stock outages.
  • Developed new recipes, outlined steps, and instructed staff on how to properly prepare them.
  • Achieved measurable productivity gains of 76% %.
  • Was in charge of food costs and inventory management.
  • Achieved a workplace injury-free environment.
  • Conceptualized and executed training modules for improving customer interaction skills, which led to an Top Performer for exemplary customer service by the team.

Summaries

  • Achieved measurable productivity gains of 82%.
  • Clear understanding of risk assessment and stakeholder engagement as well as risk assessment training.
  • Talented chef with 9 years of experience preparing and serving a wide range of foods.
  • Crew Member Manager is a multi-talented Crew Member Manager who is consistently rewarded for planning and operational improvements.
  • Encourages employees to go above and beyond for customers in high-volume settings while maintaining high quality and cost control.
  • Innovative dishes, effective leadership, and increased productivity have all been demonstrated in the past.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 84% reduction in workplace incidents.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Adept at staff development.

Accomplishments

  • Led a 2-person crew, consistently meeting service delivery targets and maintaining a customer satisfaction rating of 58%.
  • Exceeded sales targets by 28% through strategic team alignment with corporate promotions and incentives.
  • Received employee excellence award for consistently achieving top-tier employee retention metrics over method.
  • Monitored daily food preparations and customer orders, reducing kitchen errors by 40% and significantly improving overall service speed.
  • Trained staff on food safety protocols, resulting in the team achieving a OSHA in metric compliance.
  • Created a mentorship program that facilitated leadership development among crew members, promoting 15 employees to supervisory roles.
  • Executed targeted training sessions focused on cross-training staff, increasing workforce versatility, and reducing shift gaps by 59%.
  • Coordinated with other department heads to streamline inventory ordering, reducing supply costs by $108,000 monthly.
  • Developed and maintained relationships with suppliers, improving cost efficiency and maintaining quality standards, which lowered overall food costs by $102,000.
  • Conducted comprehensive inventory audits that led to a 49% reduction in food and supply shortages over 6 months.

Affiliations

  • Certified Foodservice Management Professional (CFMP)
  • Corporate Responsibility Association (CRA)
  • Rotary International
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • Project Management Institute (PMI)
  • Certified Hospitality Supervisor (CHS)
  • International Franchise Association (IFA) Certified Franchise Executive (CFE)
  • Project Management Institute
  • Customer Service Institute of America (CSIA)

Certifications

  • Certified Leader in Food Safety (CLFS) by Cedar Works
  • Certified Food & Beverage Executive (CFBE) – American Hotel & Lodging Educational Institute
  • Employee Performance and Development Certification by SAP
  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • CPR and First Aid Certification by Brightline - 2015
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute

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