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Skills

  • Staff management
  • Customer service excellence
  • Supervision
  • Adapting to Shift Fluctuations
  • Team management
  • Organization
  • Customer experience enhancement
  • Delegating tasks effectively
  • Communications
  • Data-driven decision making

Work Experiences

  • Conceptualized and executed training modules for improving customer interaction skills, which led to an Top Performer for exemplary customer service by the team.
  • Was in charge of the grill, stove, and oven, as well as cleaning all of the equipment after each shift.
  • Accommodated 8 shifts.
  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.
  • Achieved a 85% decrease in turnover.
  • Achieved a workplace injury-free environment.
  • Boosted team morale.
  • Boosted team engagement through weekly feedback loops.
  • Achieved a 47% compliance rate.
  • Communicated across departments to resolve supply chain issues, ensuring timely delivery of key ingredients and materials while reducing stock outages.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adapted schedules for 9 shifts.
  • Crew Member Manager with 15 years of successful quality assurance and budget management experience.
  • Encourages employees to go above and beyond for customers in high-volume settings while maintaining high quality and cost control.
  • Great multitasker with procedure management training and extensive food service experience.
  • Achieved a 59% decrease in employee turnover.
  • Achieved measurable productivity gains of 82%.
  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Led hiring initiatives that reduced employee turnover by 25% within 18 months.
  • Monitored daily food preparations and customer orders, reducing kitchen errors by 40% and significantly improving overall service speed.
  • Spearheaded upselling programs that increased overall revenue by 20% year-over-year.
  • Initiated and managed a store-wide training program for new hires, ensuring quick integration and reducing average onboarding time by procedure.
  • Executed targeted training sessions focused on cross-training staff, increasing workforce versatility, and reducing shift gaps by 59%.
  • Collaborated with team of 18 in the development of category.
  • Developed and maintained relationships with suppliers, improving cost efficiency and maintaining quality standards, which lowered overall food costs by $102,000.
  • Received employee excellence award for consistently achieving top-tier employee retention metrics over method.
  • Led a 2-person crew, consistently meeting service delivery targets and maintaining a customer satisfaction rating of 58%.
  • Assessed customer feedback and implemented action plans to address concerns, leading to a 19% improvement in customer satisfaction ratings.

Affiliations

  • Participated in Boston's Emerging Leaders Program in Hospitality
  • Certified Foodservice Management Professional (CFMP)
  • Food and Beverage Management Association (FBMA)
  • National Association of Social Workers
  • Association for Computing Machinery
  • American Culinary Federation (ACF)
  • American Medical Informatics Association
  • Freemason
  • Certified Restaurant Manager (CRM) through National Restaurant Association
  • Project Management Institute

Certifications

  • ServSafe Alcohol - Responsible Alcohol Service Certification 2017
  • Food Safety Manager Certification by the National Registry of Food Safety Professionals
  • Certified Food & Beverage Executive (CFBE) – American Hotel & Lodging Educational Institute
  • Customer Interaction & Sales Strategy Certification
  • Food Service Management Professional (FSMP) by International Food Service Executives Association (IFSEA)
  • OSHA 30-Hour General Industry Training
  • ServSafe
  • Salesforce
  • Certified Customer Service Specialist (CSCS) by Meridian
  • Project Management Professional (PMP)

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