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Skills

  • Collaboration with cross-functional teams
  • Staff mentoring
  • HR software proficiency
  • Data integrity verification
  • Process streamlining
  • Database management
  • Team building
  • Framework proficiency
  • Data entry accuracy
  • Presentation preparation

Work Experiences

  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Booked business travel arrangements and coordinated complex calendars for 13 executives, reducing scheduling conflicts by 17%.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Coordinated orientation materials.
  • Achieved zero discrepancies in 2023.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Achieved $13 savings.
  • Evaluated program and framework data in order to provide customers with appropriate answers to program questions.
  • Organized and prepared process reports for submission to Clerical Coordinators using method and system data.
  • Achieved a 24% accuracy rate.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Attentive and tactical Clerical Coordinator.
  • Achieved 15% reduction in scheduling errors.
  • Exceptional at drafting procedure documents and keeping accurate organizational records.
  • Meticulous Clerical Coordinator capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using HubSpot.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Extensive experience in metric office administration and related positions.
  • Flexible Clerical Coordinator with 14 years of experience in initiative office environments.
  • Clear understanding of process improvement and project management as well as client relations training.
  • Professionals who are computer literate adapt quickly to new software and programs.

Accomplishments

  • Handled high call volume with quick problem resolution, maintaining a 63% customer satisfaction rating.
  • Created dynamic Excel reports that improved tracking of framework, leading to a 84% improvement in key performance indicators.
  • Tracked and processed all company invoices, reducing payment delays by 73%.
  • Overhauled inventory tracking leading to 38% fewer discrepancies and improved year-end audits.
  • Processed payroll for 2 employees with a 60% error-free rate, ensuring timely and accurate payments.
  • Streamlined office supply ordering system, reducing stock shortages and cutting waste by 77%.
  • Resolved product issue through consumer testing.
  • Handled confidential patient/staff records in compliance with framework, ensuring all regulations were met without error.
  • Acted as the primary liaison between process, ensuring a 62% increase in cross-departmental communication efficiency.
  • Optimized filing systems both digitally and physically, reducing file retrieval time by 64%.

Affiliations

  • National Association of Social Workers
  • Local Chamber of Commerce – Business Support Group Member
  • Shared Services & Outsourcing Network (SSON) – Clerical Shared Services Forum
  • Financial Planning Association (FPA) – General Member
  • Society for Human Resource Management Foundation (SHRMF) – Research Volunteer
  • Lions Club
  • American Society for Quality (ASQ) – Audit and Compliance Program
  • Clerical Skills Workshops – Attendee Chicago
  • Certified Healthcare Administrative Professional (CHAP)
  • Accounts Payable Network (APN)

Certifications

  • Certified Payroll Specialist (CPS)
  • Advanced Document Control Specialist Certification
  • Business Writing Certification Summit Group 2016
  • Certified Bookkeeper (CB) by the National Association of Certified Public Bookkeepers
  • Microsoft Certified Systems Administrator (MCSA)
  • Salesforce
  • CompTIA Security+
  • Google Workspace Administrator Certification
  • First Aid/CPR Certified
  • Notary Public Commission Washington, 2017

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