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Skills

  • Healthcare IT Governance
  • Go-live Support and Post-Launch Incident Reduction
  • Program equipment
  • Organization
  • Team building
  • Business operations
  • Epic Go-Live Strategy Development
  • Implementation of New Epic Features
  • Change Management
  • Customer service

Work Experiences

  • Authored Standard Operating Procedures (SOPs) for behavioral health workflows within the Epic environment, ensuring alignment with industry best practices and minimizing errors.
  • Collaborated with product vendors.
  • Investigated, compiled, and modeled information for detailed project proposals.
  • Collaborated with behavioral health practitioners.
  • Coordinated with EHR teams.
  • Analyzed system functionality issues related to Epic category and delivered customized solutions that improved operational accuracy by 36%.
  • Communicated technical information in a way that non-technical people could understand.
  • Contributed to a 73% decrease in system downtime.
  • Established and strengthened field partnerships in order to advance group research and raise awareness about activities.
  • Conducted Epic system reviews.

Summaries

  • Collaborated with healthcare leadership to streamline Epic-based reporting functionalities, improving access to real-time behavioral health metrics and driving 59% faster decision-making capabilities.
  • Adept at customizing Epic modules.
  • Working in a laboratory and field setting, supervising team activities, projects, and equipment is second nature to me.
  • Collaborated with healthcare leadership.
  • Adept at implementing telehealth capabilities.
  • Achieved a 82% increase in service delivery efficiency.
  • Achieved 48% user adoption.
  • Adept at providing go-live support and post-implementation optimization, contributing to a 16% reduction in operational issues and an increase in overall clinician satisfaction.
  • Costs were consistently reduced while profits were increased.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Managed post-go-live support teams for 13 clinics, achieving resolution of 73% of critical system issues within the first the past year of operation.
  • Collaborated with leadership to analyze post-implementation data, improving patient throughput by 21% and increasing provider satisfaction scores by 31% points.
  • Resolved product issue through consumer testing.
  • Managed Epic incident resolutions, reducing system downtime by 46% across 5 behavioral health facilities.
  • Conducted data analysis on patient outcomes post-Epic implementation, leading to evidence-based improvements and a 50% increase in care quality.
  • Developed and tailored Epic workflows to meet the unique needs of behavioral health services, improving patient outcomes by 75% as measured by clinical metrics.
  • Developed Epic behavioral health training modules that resulted in 65% faster onboarding for new hires across 5 locations.
  • Collaborated with clinical teams to optimize prescription workflows in Epic, reducing prescription turnaround times by 20% hours.
  • Streamlined electronic health record (EHR) documentation workflows, improving the average patient note completion time by 81% minutes.
  • Achieved a 38% reduction in behavioral health provider ticket escalations by delivering in-depth Epic system training and support.

Affiliations

  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • Epic Systems Epic User Group (EUG) Member
  • Active member of Behavioral Health Technologies Innovation Committee
  • Certified in Epic Systems Application Configuration and Troubleshooting SAP 2015
  • Collaborated with Epic Behavioral Health Best Practice Network (BPN)
  • Professional member of International Association of Behavioral Health Providers
  • Member of National Behavioral Healthcare Innovation Consortium
  • Licensed Behavioral Health Consultant in process
  • Member of National Association of Social Workers (NASW)

Certifications

  • Certified Healthcare Technology Specialist (CHTS)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)
  • Salesforce
  • Certified Professional in Healthcare Quality (CPHQ)
  • Certified Professional in Electronic Health Records (CPEHR)
  • Certified in Healthcare Compliance (CHC)
  • Epic ASAP Emergency Department Certification
  • EpicCare Inpatient Procedure Orders Certification
  • Project Management Professional (PMP) in Healthcare IT

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