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Skills

  • CRM Integration and Management
  • Market research
  • Customer follow-up management
  • Multilingual communication skills
  • Market trend analysis
  • Financial reporting and ROI analysis
  • Purchase contracts
  • Commercial property management
  • Customer service
  • Event planning (open houses, property tours)

Work Experiences

  • Oversaw scheduled meetings to ensure that both buyers and sellers were satisfied and that transactions went smoothly.
  • Answered 8 calls per three years to help customers with their questions and concerns.
  • Appraised over 18 properties, maintaining accuracy and utilizing knowledge of program markets for accuracy every three years.
  • Assisted with due diligence for property investments.
  • Achieved sales worth over $14.
  • Drafted contracts for purchases, sales, and program workers for home repairs before move-ins and final steps.
  • Achieved 35% more repeat business.
  • Looked for industry trends on social media and through online sources.
  • Championed a CRM integration project that boosted lead tracking efficiency by 54% and reduced client follow-up time.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 23% higher engagement through social media campaigns.
  • Listing Manager with 5 years of successful process improvement and quality assurance experience.
  • Fantastic salesperson with a strong attention to detail and a goal-oriented mindset.
  • Achieved $18 savings in property upkeep.
  • Achieved 7 in maintenance cost savings.
  • Boosted property values by 43%.
  • Client-focused Listing Manager specializing in commercial property portfolios.
  • Boosted transparency for clients.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Gathered and analyzed customer feedback to improve listing user interfaces, boosting user satisfaction scores by 74% within three years.
  • Led the end-to-end management of property acquisitions worth over $12 in 2020, contributing to company-wide revenue increase of 40%.
  • Proactively identified underperforming commercial listings and repositioned them in the market, leading to a 28% improvement in closing rates.
  • Authored comprehensive reports on market trends and pricing strategies, used by executives to secure 29% higher sale prices.
  • Awarded Excellence Award from management for consistently driving the highest property listing closure rates in the West Coast.
  • Coordinated virtual and in-person property viewings, reducing average time-on-market for listings by 2 days.
  • Redesigned listing platform workflows based on market research, decreasing customer drop-off rates by 46%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 6 in the development of metric.
  • Partnered with legal and compliance teams to ensure all property sales and lease agreements adhered to government regulations across Columbus.

Affiliations

  • Mortgage Bankers Association (MBA)
  • American Marketing Association
  • Society of Industrial and Office Realtors (SIOR)
  • Society of Women Engineers
  • Leaders in Commercial Real Estate Network
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • National Association of Realtors (NAR)
  • Real Property Association of Columbus
  • Building Owners and Managers Association (BOMA)

Certifications

  • Pricing Strategy Advisor (PSA) Certification, Beacon Labs
  • Real Estate Financial Modeling (REFM), QuickBooks
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Commercial Investment Member (CCIM) - Meridian
  • First Aid/CPR Certified
  • Customer Relationship Management (CRM) Software Certification - HubSpot
  • Google Analytics Certification - Adobe Creative Suite
  • Project Management Professional (PMP) - Cedar Works
  • SHRM Certified Professional (SHRM-CP)
  • HubSpot Certification in Inbound Marketing, HubSpot Academy

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