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Skills

  • Manual testing reduction by 75%
  • Supervision
  • Cross-functional collaboration (development, design, product teams)
  • Business operations
  • Experience with JIRA or other ticketing systems
  • Customer service
  • Manual test case preparation
  • End-to-End Testing
  • Budgets
  • First Aid/CPR

Work Experiences

  • Analyzed critical production defects.
  • Achieved on-time delivery of 4 consecutive releases.
  • Automated regression testing.
  • Worked effectively with framework and method departments on software defects and initiative issues, collaborating closely to develop innovative solutions.
  • Developed risk-based testing strategies for ServiceNow.
  • Championed cross-browser platform testing initiatives.
  • Conducted detailed root cause analysis on defects, providing feedback that drove design changes and resulted in delivery of higher quality products.
  • Conducted testing sessions.
  • Delivered products on time under strict deadlines.
  • Developed and implemented a robust performance testing strategy using SAP, successfully detecting and resolving bottlenecks before product release.

Summaries

  • Collaborated cross-functionally.
  • Championed cross-browser testing for Jira.
  • Senior Quality Assurance Associate is a methodical Senior Quality Assurance Associate with extensive experience in software development processes and testing strategies.
  • Costs were consistently reduced while profits were increased.
  • Collaborated with product owners and development teams.
  • Analyzed root causes of defects.
  • QuickBooks expert and Microsoft Excel user.
  • By providing in-depth quality assurance support, it assists teams in producing exceptional products.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Writing and implementing test cases, developing testing plans, and identifying use cases are all examples of background work.

Accomplishments

  • Enhanced system performance by conducting load/stress testing that identified key bottlenecks, resulting in a 78% boost in throughput.
  • Drove continuous improvement in QA processes, resulting in 15% reduction in QA cycle time over 2017.
  • Oversaw the deployment of Workday across 11 teams, improving overall QA transparency and reducing defect leakage by 47%.
  • Automated environment configuration for test setups, cutting setup and deployment time by 13%.
  • Optimized cross-browser compatibility testing for SAP, improving user experience and reducing issues from 12 to 15.
  • Supervised the introduction of load balancing measures on ServiceNow, optimizing system uptime by 59%.
  • Collaborated with team of 15 in the development of program.
  • Led a QA team that implemented automated testing solutions reducing manual test cases by 30% and saving 14 hours per week.
  • Led a post-mortem review for category, identifying critical gaps in testing and implementing measures that reduced similar occurrences by 39%.
  • Automated regression tests, reducing cycle run time from 13 hours to 17 hours and increasing delivery speed by 41%.

Affiliations

  • British Computer Society (BCS) – Software Testing Specialist Group
  • National Association of Social Workers
  • Rotary International
  • Global Testing Retreat (GTR) Conference Contributor
  • Quality Assurance Institute program
  • APIs.Guru Testers Club
  • Association for Supply Chain Management (APICS)
  • Society for Quality Control Engineers
  • DevOps Institute - Certified DevOps Professional
  • Freemason

Certifications

  • ServSafe
  • ISTQB Advanced Level – Test Analyst
  • Certified Public Accountant
  • Certified ScrumMaster (CSM)
  • Certified Tester Foundation Level (CTFL)
  • Certified Quality Auditor (CQA)
  • Advanced Certified ScrumMaster (A-CSM)
  • Global Information Assurance Certification (GIAC) - Penetration Tester (GPEN)
  • First Aid/CPR Certified
  • Certified Test Environment Manager (TEMT)

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