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Skills

Training program management
Systems and software programs
Customer relationship management (CRM) platforms
Accomplished manager
Database management
Strategic planning
Corporate training budget management
Trained in consumer marketing
Coaching and mentoring
Continuous improvement processes

Work Experiences

Worked hard to resolve one-of-a-kind and recurring complaints, as well as promote loyalty and improve operations.
Achieved an industry-leading system by applying strategic metric industry knowledge and leadership skills.
Researched and implemented new strategies to expand the company's operations and customer base.
Worked with the advertising department to ensure that advertising messages and retail incentives were consistent.
Increased sales revenues to $17 for initiative services by utilizing effective negotiating skills.
Increased profits by providing excellent customer service, adhering to established procedures, and thoroughly reviewing sales reports.
Worked to resolve issues with high-profile customers in order to maintain relationships and increase the number of repeat customers.
Implemented new inventory management procedures that reduced product theft by 7% in 6 months.
Researched competitor products, services, and trends to target prospects in other territories.
Kept up to date on competitor products and pricing in the markets I served.

Summaries

Persuasive brand imaging has a proven track record of growing network connections.
Successful National Sales Training Manager with a passion for leading sales teams to new heights in revenue.
National Sales Training Manager with 6 years of successful performance reporting and team leadership experience.
Costs were consistently reduced while profits were increased.
Achieved a 58% certification rate across all territories.
Strategic and analytical, with a motivating leadership style and experience in forming new network connections, marketing products, and expanding territories.
Achieved a 41% improvement in team readiness.
By providing support and attentive service, I am diligent in building and retaining accounts.
Professional in Workday and HubSpot with a strong focus on results.
Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

Facilitated interactive, collaborative learning sessions that improved client engagement strategies, increasing premium client close rates by 58%.
Reduced new hire onboarding time by 26% through a streamlined, digital-first training initiative.
Applied adult learning principles to design a series of workshops focused on high-stakes negotiations, resulting in a 82% reduction in lost deals due to pricing objections.
Enhanced executive leadership awareness of training outcomes through strategic reporting, leading to the expansion of the program to 9 additional regions.
Resolved product issue through consumer testing.
Created a sales competency framework that improved training uniformity across the Southeast, leading to a 42% increase in market share growth.
Led the development of region-specific sales training materials, directly contributing to $2 in revenue growth from targeted territories.
Developed and led national sales training programs across 10 regions, resulting in a 50% increase in sales performance within one year.
Customized and facilitated product launch workshops that resulted in $10 in additional revenue from ServiceNow over two years.
Ensured consistent delivery of leadership development frameworks to regional managers, increasing effective territory oversight by 48%.

Affiliations

American Marketing Association (AMA)
Council of Sales Management Professionals (CSMP)
International Society for Performance Improvement (ISPI)
Certified Professional in Training Management (CPTM) 2019
International Association for Continuing Education and Training (IACET)
Certified Sales Leadership Professional (CSLP) Lean, 2024
Digital Marketing Association (DMA)
Professional Association for Customer Engagement (PACE)
Toastmasters
Lions Club

Certifications

Certified Business Analysis Professional (CBAP)
Salesforce Email Marketing Specialist Certification - Tableau, 2020
Negotiation Mastery Professional Certificate - Lakeside Partners
Certified Public Accountant (CPA)
Cisco Certified Internetwork Expert (CCIE)
Certified Public Accountant
Cisco Certified Network Associate (CCNA)
Google Certified Professional Cloud Architect
Certified Professional in Talent Development (CPTD) 2016
Certified Customer Relationship Management (CRM) Professional QuickBooks - 2024

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