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Skills

  • Problem-solving
  • Staff training and development
  • Customer experience optimization
  • Operational improvement
  • Method procedures
  • Business operations
  • Relationship development
  • Digital registration systems
  • Team management
  • Social media marketing

Work Experiences

  • Was in charge of the maintenance and operation of initiative, metric, and framework equipment, ensuring that it was safe, clean, and efficient.
  • Achieved a 77% increase in enrollment.
  • Looked for industry trends on social media and through online sources.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved 74% greater utilization.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Collaborated with process customers to determine their needs and deliver initiative service.
  • Assisted guests with ride and attraction transactions to ensure that they had a good time.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with local schools.

Summaries

  • Benefited over 18 community members.
  • Coordinated events with 16+ attendees.
  • Consistently exceeded program enrollment goals.
  • Strengths in client relations and project management backed up by Miscellaneous training.
  • Accomplished Recreation Officer specializing in inclusive recreation programs, catering to diverse age groups and abilities, generating a 46% increase in community participation.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Technical, interpersonal, and communication abilities are all strong.
  • Created sports leagues.
  • Boosted event attendance by 39%.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Implemented a specialized recreation program for individuals with disabilities, growing program enrollment by 38% within a 6 months.
  • Resolved product issue through consumer testing.
  • Improved overall safety protocols for recreational activities, resulting in a 77% decrease in incident reports.
  • Trained and mentored 14 team members on new protocols, improving overall team efficiency by 84% in delivering programs.
  • Negotiated new vendor contracts for sports equipment and facility maintenance, saving the department $$182,000 annually.
  • Developed and managed an inclusive recreation program for 8 participants of varying abilities, boosting community involvement by 28%.
  • Delivered continuous feedback and coaching to a team of 8 recreation staff, achieving a 65% increase in staff retention.
  • Coordinated staff training workshops that improved compliance with safety and health standards, decreasing operational incidents by 39%.
  • Collaborated with municipal leaders to secure $243,000 in grant funding to expand after-school initiatives to underserved populations.
  • Redesigned recreational offerings to be more inclusive of diverse cultural events, increasing engagement from minority populations by 46% in 2024.

Affiliations

  • Association for Experiential Education (AEE)
  • National Council on Aging (NCOA) - Senior Program Development
  • Association of Information Technology Professionals
  • Health Promotion and Wellness Professional Association
  • Advocate for Accessible Recreation Spaces
  • American Camp Association (ACA)
  • International Association for Volunteer Effort (IAVE)
  • National Wellness Institute (NWI)
  • International Council on Active Aging (ICAA)
  • Sports and Physical Activity Network

Certifications

  • CompTIA Security+
  • Group Exercise Leadership Certification – Aerobics and Fitness Association of America (AFAA)
  • Certified Inclusive Fitness Trainer (CIFT) – standard
  • Certified Public Accountant (CPA)
  • Certified Adaptive Recreation and Sports Specialist – American Therapeutic Recreation Association (ATRA)
  • Certified Therapeutic Recreation Specialist (CTRS) - National Council for Therapeutic Recreation Certification (NCTRC)
  • First Aid/CPR Certified
  • Certified Program Planner (CPP), Learning Resources Network (LERN)
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe

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