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Skills

  • Guest experience enhancement strategies
  • Conflict resolution
  • Effective delegation and task prioritization
  • Strategic planning
  • Cash flow management
  • Cross-departmental collaboration
  • Scheduling
  • Food service industry standards knowledge
  • Team management
  • Recipes and menu planning

Work Experiences

  • Achieved a Innovation Award for service excellence.
  • Adjusted seating to comply with health guidelines.
  • Conducted regular inspections of preparation and storage equipment to evaluate and maintain performance for cost-effective and safe operations.
  • Limited portion sizes and used garnishes to keep food costs down.
  • Analyzed customer feedback and reviews.
  • Kept the kitchen clean and sanitary by following proper procedures and cleaning surfaces and equipment on a regular basis.
  • Plan and designate shifts and hours for 17 employees' schedules.
  • Achieved no violations during 2015 inspections.
  • Achieved a 24% reduction in overtime expenses.
  • Contributed to a successful OSHA inspection.

Summaries

  • Assistant Dining Room Manager known for strategic leadership, successfully managing dining operations to increase guest satisfaction while minimizing wait times and maximizing revenue.
  • Data analysis and team leadership, a well-rounded leader with a talent for supervising employees.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Professional who is personable, responsible, and hardworking.
  • Assistant Dining Room Manager with more than 14 years of experience in food service and progressive leadership.
  • Assistant Dining Room Manager with a track record of cutting costs, increasing productivity, and improving customer satisfaction.
  • Achieved a 18% improvement in table turnover rates.
  • Achieved consistently high guest satisfaction.
  • Accomplished Assistant Dining Room Manager.
  • Quick problem solver who can come up with quick and effective solutions to a wide range of problems.

Accomplishments

  • Spearheaded seasonal menu rollouts in collaboration with kitchen staff, which contributed to a 76% increase in average guest check size.
  • Collaborated with team of 2 in the development of system.
  • Reduced staff absenteeism by 72% through effective workforce management and morale-boosting team-building activities.
  • Established long-term supplier relationships, securing a 43% reduction in beverage costs while maintaining top-quality offerings.
  • Developed customer complaint resolution protocols, reducing complaint resolution time by 52% while enhancing overall guest experience.
  • Resolved product issue through consumer testing.
  • Served as point of contact for VIP guests, enhancing personalized dining experiences and contributing to increased guest loyalty ratings by 38%.
  • Introduced digital ordering technology, reducing order processing time by 61% and improving customer turnaround speed.
  • Ensured compliance with health and safety regulations, passing all inspections with zero violations over a 2-month period.
  • Collaborated with kitchen staff and management to optimize service workflow, resulting in a 58% reduction in table wait times.

Affiliations

  • Foodservice and Hospitality Convention Speaker in 2017
  • Expert in Use of metric as Certified by 2022
  • Freemason
  • Jaycees
  • Society of Human Resource Management
  • Advisory Board for Restaurant and Food Services Professionals
  • National Food Safety Education Connections Membership
  • ServeSafe Food Handler Certified by category
  • Health Department Safety Regulation Compliance Program (HDSRCP) Certified 2016
  • Project Management Institute

Certifications

  • Certified in Foodservice Management (CFM) - NRAEF
  • Certified Meeting Professional (CMP) - framework
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • Certified Event Planning Specialist (CEPS) - US Career Institute
  • Hospitality Revenue Management Certification - eCornell
  • Certified in Hospitality & Tourism Management (CHTM) - Florida Atlantic University
  • Certified Public Accountant (CPA)
  • Certified Hospitality Department Trainer (CHDT) – procedure
  • ServSafe
  • First Aid/CPR Certified

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