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Skills

  • Conflict resolution
  • Planning and coordination
  • Psychiatric and Mental Health Care
  • Team Leadership
  • Unit Management and Leadership
  • Motivational interviewing
  • Clinical Documentation
  • Program management
  • Supervision
  • Insurance billing

Work Experiences

  • Assessed needs across Raleigh.
  • Achieved over 74% user engagement growth.
  • Achieved a 63% goal attainment rate.
  • Assisted clients experiencing family difficulties.
  • Educated family members and assisted them in bettering their coping skills in order to better support clients.
  • Assessed the mental and physical conditions of clients by consulting with professionals, conducting interviews, and completing assessments.
  • Aligned treatment plans with DSM-5 guidelines.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Assessed program efficacy.
  • Advocated for clients' needs at multidisciplinary meetings, securing additional funding for Asana and expanding service reach by 76%.

Summaries

  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Achieved a 27% improvement in department productivity.
  • Results-oriented Community and Public Service professional with data analysis, quality assurance, and vendor management strengths.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Accomplished in providing both individual and family-based therapy that consistently improves coping strategies, resulting in a 20% success rate.
  • Cross-functional collaboration Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Achieved a 75% goal completion rate.
  • Achieved a 56% improvement in client satisfaction.
  • Accomplished this within 2018.
  • Mental Health Program Specialist and team leader with 6 years of experience in standard settings.

Accomplishments

  • Assessed and revised existing mental health care plans for 3 clients, improving treatment outcomes by 27% through the integration of new therapeutic methods.
  • Implemented a telehealth mental health program, which increased client access by 16% and reduced no-shows for sessions by 61% over 14 months.
  • Collaborated with policymakers to propose new mental health policies, resulting in a 61% increase in access to services for marginalized populations.
  • Worked with system agencies to deliver mental health education in schools, contributing to a 82% mental health literacy improvement in student populations.
  • Established an online outreach program that connected 17 clients to virtual mental health counseling, increasing client accessibility and decreasing commute-related drop-offs.
  • Elicited and incorporated client feedback into program design, achieving a 41% increase in client satisfaction ratings for mental health services.
  • Created a comprehensive client intake protocol, resulting in a 78% decrease in intake processing time and improving overall client satisfaction scores.
  • Served as a liaison between clients and community services, securing housing assistance for 4 individuals, reducing homelessness among clients by 47%.
  • Partnered with nonprofit organizations to provide mental health resources to homeless populations, resulting in 16 individuals securing stable housing.
  • Collaborated with interdisciplinary teams to integrate mental health services into existing medical care models, increasing cross-service referrals by 57%.

Affiliations

  • Member, Association of Psychiatric Mental Health Nurses (APMHN)
  • Participant, Peer Support and Recovery Communities with Ironclad Systems
  • Certified in Cultural Competency in Mental Health by Brightline
  • Member, Society for the Study of Emerging Adulthood (SSEA) since 2017
  • Member, International Association of Trauma Professionals (IATP) since 2016
  • Board Member, category Behavioral Health Advisory Board
  • Active Member, Collaborative Family Healthcare Association (CFHA) 2017
  • Active Volunteer, Salesforce, supporting mental health initiatives in Portland
  • Certified in Trauma-Informed Care (TIC) by framework
  • Accredited Trainer, Psychological First Aid Program by Beacon Labs - 2024

Certifications

  • Certified Co-Occurring Disorder Professional – program
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)
  • Psychiatric-Mental Health Nurse Practitioner (PMHNP) Board Certification – framework
  • Certified Clinical Mental Health Counselor (CCMHC) framework
  • Certified Crisis and Trauma Counselor – metric
  • SAP Certified Application Associate
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • Certified TeleMental Health Professional (CTMH) – method

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