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Skills

  • Team building
  • Problem resolution
  • Process improvement
  • Team management
  • Business operations
  • Conflict resolution
  • Complaint resolution
  • Handling high-traffic periods
  • High-volume guest flow management
  • High-volume dining

Work Experiences

  • Collaborated with the marketing team on special events.
  • Decreased guest complaints by 73%.
  • Contributed to a 15% increase in total sales in 2018.
  • Customer questions about hours, seating, and method information were answered by me.
  • Achieved cleanliness rating in 2016.
  • Coordinated seamless guest experiences.
  • Collaborated with front desk and management to create a rotating schedule that ensured full coverage during peak hours, reducing staff burnout by 48%.
  • Awarded Employee of the Year for exceptional coordination.
  • Collaborated with the marketing team to push special events, resulting in a 36% increase in reservations for standard.
  • Cultivated positive guest relations by managing information and coordinating quick seating.

Summaries

  • Achieved a 74% revenue boost during off-peak periods.
  • Applied leadership and collaboration skills to reduce wait times during high-traffic events by 16%, ensuring a well-organized guest experience.
  • Knowledgeable about how to handle all types of parties while maintaining customer satisfaction goals.
  • During busy times, team-player who is quick to assist Senior Hostess with stakeholder engagement.
  • Conducted daily meetings to drive team collaboration.
  • Achieved a consistent 57% positive feedback score.
  • Achieved a measurable 61% improvement in performance.
  • Applied leadership and collaboration skills.
  • Contributed to a well-balanced workforce.
  • When it comes to attending to guests, she is skilled at creating a welcoming atmosphere.

Accomplishments

  • Collaborated with catering team to coordinate private events, achieving an increase in off-peak revenue by 42%.
  • Continuously maintained a high customer satisfaction rating of 81%, as evidenced by post-dining surveys and reviews.
  • Trained junior hostesses in customer service techniques, resulting in 34% decrease in guest complaints and faster issue resolution.
  • Led the implementation of a new table assignment process, reducing table wait times by an average of 18 minutes per rotation.
  • Optimized dining room layout and table positioning to improve staff navigation and reduce order delivery time by 34%.
  • Maintained inventory records and negotiated with suppliers to reduce overhead costs by 27%, benefiting the restaurant's bottom line.
  • Expanded VIP guest recognition program, boosting repeat reservations by 61%, which increased revenue from returning customers.
  • Managed guest seating flow for up to 11 guests per hour, improving table turnover by 85%, enhancing overall dining satisfaction.
  • Provided hospitality-focused leadership to improve the customer experience, contributing to a 80% increase in positive online reviews.
  • Utilized Workday to track and optimize dining reservations, reducing double-booking incidents by 25%.

Affiliations

  • Lions Club
  • National Society of Minorities in Hospitality (NSMH)
  • International Executive Housekeepers Association (IEHA)
  • Rotary International
  • National Association of Social Workers
  • Society of Women Engineers
  • Toastmasters
  • Association for Computing Machinery
  • International Association of Exhibitions and Events (IAEE)
  • American Hotel & Lodging Association (AHLA)

Certifications

  • Certified International Event Coordinator - category
  • Certified Guest Service Professional (CGSP) - Vantage
  • Dining Etiquette and Menu Knowledge Certification - system
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • Leadership in a Hospitality Environment Certificate - Ironclad Systems
  • Upselling Techniques for Food and Beverage - Meridian
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect
  • Maitre d'Hôtel Certification - program

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