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Skills

  • Bar terminology expertise
  • Operational improvement
  • Relationship development
  • To-go order preparation
  • Opening and closing procedures
  • Dining room management
  • Business operations
  • Customer service
  • Communication skills
  • Organization

Work Experiences

  • Delivered written performance evaluations.
  • Boosted sales of featured dishes by 70%.
  • Achieved a 37% reduction in negative reviews.
  • Contributed to a 15% increase in total sales in 2018.
  • Contributed to a revenue increase of $10 in 2018.
  • Based on 6 responses.
  • Collaborated with the kitchen and bar staff to ensure the timely and efficient delivery of orders, improving service speed by 76%.
  • Created seating charts for private parties, ensuring logistical efficiency and exceptional guest service for groups exceeding 10 attendees.
  • Collaborated with kitchen and bar staff.
  • Collaborated with management and vendors.

Summaries

  • Conducted daily meetings to drive team collaboration.
  • Senior Hostess with 11 years of successful workflow optimization and performance reporting experience.
  • Working with staff to create unique dining experiences has proven to be a success.
  • Offering 5 years of restaurant experience in category settings.
  • Applied leadership and collaboration skills to reduce wait times during high-traffic events by 16%, ensuring a well-organized guest experience.
  • Within Miscellaneous, senior Senior Hostess and outstanding performer in workflow optimization and stakeholder engagement.
  • Created a well-organized environment.
  • Customer transactions are processed, reservations are organized, and dining room staff is coordinated by helpful Senior Hostess.
  • Achieved a consistent 57% positive feedback score.
  • Boosted guest reviews by 53%.

Accomplishments

  • Monitored guest behavior trends and communicated findings to managers, aiding in the development of targeted marketing efforts.
  • Managed guest seating flow for up to 11 guests per hour, improving table turnover by 85%, enhancing overall dining satisfaction.
  • Influenced menu design updates based on customer feedback, leading to a 21% increase in sales of newly featured dishes.
  • Resolved product issue through consumer testing.
  • Trained junior hostesses in customer service techniques, resulting in 34% decrease in guest complaints and faster issue resolution.
  • Conducted regular staff performance evaluations, providing actionable feedback that boosted team efficiency by 56%.
  • Mentored and cross-trained hostess staff, enabling flexible scheduling and reducing reliance on part-time hires by 23%.
  • Assisted in organizing and promoting successful special events such as system, increasing attendance by 65% during traditionally slower periods.
  • Collaborated with kitchen and wait staff to introduce new dishes during promotional weeks, increasing dish trial orders by 53%.
  • Trained new employees in front-of-house operations, leading to a smoother onboarding process and faster team integration.

Affiliations

  • Certified Restaurant Professional (CRP) - 2015
  • Restaurant Technologies Network (RTN)
  • International Council of Nurses
  • International Executive Housekeepers Association (IEHA)
  • Freemason
  • Professional Bartenders Association (PBA)
  • Association of Information Technology Professionals
  • Society of Women Engineers
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Guest Service Professional (CGSP) - Vantage
  • Leadership and Hospitality Management Certificate - Lakeside Partners
  • Hospitality English Language Proficiency - system
  • ServSafe Food Handler Certification – Ironclad Systems
  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)
  • Team Management Certification for Hospitality - Cedar Works

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