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Skills

  • Operational improvement
  • Data accuracy in ServiceNow
  • Problem resolution
  • Procedure equipment
  • Effective communication with healthcare teams
  • Medical terminology proficiency
  • Healthcare workflow efficiency
  • Exercise supervision for patient safety
  • Chronic pain management
  • Communications

Work Experiences

  • Collaborated with insurance companies.
  • Collaborated with Boston-based specialists to address complicated cases, resulting in measurable improvements in patient care outcomes.
  • Had an excellent attendance record and was always on time for work.
  • Looked for industry trends on social media and through online sources.
  • Boosted team proficiency with Workday by 44%.
  • Achieved a 33% reduction in treatment interruptions.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Cared for 15 orthopedic surgery patients.
  • Achieved measurable improvements in patient care outcomes.
  • Assisted in developing individualized treatment regimens.

Summaries

  • Achieved a 79% improvement in patient recovery outcomes.
  • Achieved a 84% increase in patient satisfaction.
  • Achieved a 35% decrease in workplace injuries.
  • Working with outpatient pediatric patients to provide excellent treatment techniques has proven to be a successful career.
  • Physical Therapist Assistant with extensive experience tracking patients' progress and supervising junior staff members.
  • Achieved a 85% reduction in wait times.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Advanced expertise handling diagnostic imaging (Workday) and conducting thorough assessments, contributing to quicker treatment implementation for 4 cases.
  • Achieved significant improvements in workplace efficiency.
  • Physical Medicine Technician with 18 years of successful client relations and team leadership experience.

Accomplishments

  • Played a key role in enhancing patient accountability for home care exercises, contributing to a 35% increase in adherence rates.
  • Helped implement a new patient safety program that decreased incident reports by 73% over 18 quarters.
  • Trained and supervised new medical staff on chronic pain management techniques, improving patient satisfaction by 51% over a 10-month period.
  • Mentored junior technicians in daily rehab procedures, resulting in a 66% increase in team efficiency and patient throughput.
  • Reduced claim processing times by an average of 6 days by increasing efficiency in insurance verification protocols.
  • Supported clinical trials for new rehabilitation equipment, leading to its successful adoption and a 75% boost in clinical outcomes within 4 months.
  • Documented and resolved standard which led to procedure.
  • Streamlined communication between care teams and patients, improving patient satisfaction scores by 36% within 2 months.
  • Successfully facilitated educational workshops on best practices for pain management, improving team adoption of advanced treatment techniques by 32%.
  • Achieved a 84% success rate in improving muscle function for patients using advanced manual therapy techniques within 9 weeks.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Cardiac Rehabilitation Certification from Beacon Labs - Completed in 2016
  • Physical Therapy Board Certification (PTBC) in method - 2022
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • International Association for Medical Rehabilitation Professionals (IAMRP)
  • American Marketing Association
  • American Orthopedic Massage and Manual Therapy Association (AOMMTA) - Certified
  • National Association of Social Workers
  • American College of Sports Medicine (ACSM) - Clinical Exercise Specialist Certification

Certifications

  • Patient Care Technician Certification (PCT) by Meridian
  • Basic Medical Terminology for Health Professionals Certification
  • Certified Functional Capacity Evaluation Specialist by Lakeside Partners
  • Geriatric Physical Therapy certification
  • First Aid/CPR Certification (American Heart Association)
  • Certified Healthcare Safety Professional (CHSP)
  • CompTIA A+ Technician
  • Cisco Certified Network Associate (CCNA)
  • Certified Kinesiology Taping Practitioner (CKTP)
  • Certified Orthopedic Rehabilitation Specialist

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